- Report: #922301
Complaint Review: Valspar Corporation - Grand Rapids Michigan
Reported By:
Philip -
Deltona, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Valspar Corporation
4999 36th St SE Grand Rapids, 49512 Michigan, United States of America
Phone:
800-516-0195
Web:
www.guardsman.com
Categories:
Business Rating:
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Valspar Corporation Guardsman Failure to provide warranty repair service Grand Rapids, Michigan
Report Attachments
I purchased a coffee table, and three end tables, and a couch from Ashley Furniture and purchased a 5 year protection plan along with it, from Guardsman Furniture. All four of these end tables and coffee table were all part of a matching set from the same model series. I am now 2 1/2 years into my warranty period where this past week some nail polish remover caused damage to my coffee table. I correctly filed a complaint with Guardsman and the following week they arranged for a tech. to come out and look at the damage.
The tech. took a few pictures and briefly explained to me the process, telling me he'd probably have to take the coffee table to his shop in order to sand down the top of the coffee table, and then re-stain it. Of course none of this would happen until he submitted his paperwork to guardsman for approval, etc. etc. Michelle from Guardsman calls me a few days later to inform me that they were going to replace the entire coffee table with a brand new one from Ashley Furniture. I didn't quite understand because it's not like there was any structual damage to the coffee table or anything of that nature.
I was told that I would receive a phone call by the end of the week letting me know when I'd be receiving my new coffee table. Well, instead of receiving a phone call letting me know when I'd receive it I received a voice mail explaining that my coffee table had been discontinued and to call them back to discuss other options. None of the options they gave me were acceptable because none of them would have my coffee table repaired and none of the options would put a new replacement table in my home without a considerable amount of money out of my own pocket in order to do so.
Guardsman, I DON"T need a replacement! Just send the tech back to my house and have him sand down the top portion of the table and re stain it! It's just the top of the table, not the entire thing! I asked Michelle from Guardsman why that couldn't be done and her responce to me was because the entire table might not be perfectly color matched if they did that. I tried to explain to her, that would be fine with me as it even states in there warranty brocure that colors might not always be a perfect match when fixing such a problem.
Her responce to me was, your welcome to keep your table, we'll send you a $65 dollar check and you can pay someone yourself to fix it, that is if you can find someone in your area in which to preform the repair and also at which point my remaining warranty would now be void on my coffee table. Are you kidding me! You need to fix it, it's not my job to hunt someone down to do your job for you. Guardsman, you need to fix this problem.
The tech. took a few pictures and briefly explained to me the process, telling me he'd probably have to take the coffee table to his shop in order to sand down the top of the coffee table, and then re-stain it. Of course none of this would happen until he submitted his paperwork to guardsman for approval, etc. etc. Michelle from Guardsman calls me a few days later to inform me that they were going to replace the entire coffee table with a brand new one from Ashley Furniture. I didn't quite understand because it's not like there was any structual damage to the coffee table or anything of that nature.
I was told that I would receive a phone call by the end of the week letting me know when I'd be receiving my new coffee table. Well, instead of receiving a phone call letting me know when I'd receive it I received a voice mail explaining that my coffee table had been discontinued and to call them back to discuss other options. None of the options they gave me were acceptable because none of them would have my coffee table repaired and none of the options would put a new replacement table in my home without a considerable amount of money out of my own pocket in order to do so.
Guardsman, I DON"T need a replacement! Just send the tech back to my house and have him sand down the top portion of the table and re stain it! It's just the top of the table, not the entire thing! I asked Michelle from Guardsman why that couldn't be done and her responce to me was because the entire table might not be perfectly color matched if they did that. I tried to explain to her, that would be fine with me as it even states in there warranty brocure that colors might not always be a perfect match when fixing such a problem.
Her responce to me was, your welcome to keep your table, we'll send you a $65 dollar check and you can pay someone yourself to fix it, that is if you can find someone in your area in which to preform the repair and also at which point my remaining warranty would now be void on my coffee table. Are you kidding me! You need to fix it, it's not my job to hunt someone down to do your job for you. Guardsman, you need to fix this problem.
3 Updates & Rebuttals
Philip
Deltona,Florida,
United States of America
They did get a quote
#2Author of original report
Wed, August 08, 2012
Guardsman arranged for someone to come to my house to look at my table. The tech told me he was a third-party furniture repair guy. He gave guardsman a quote and I'm sure that it was for much more than sixty five dollars. I agree with you that they are just looking for the cheapest and easiest way out of there obligation. I also filed a report with the better business bureau. I'll keep you posted with the end results of this issue.
Philip
Deltona,Florida,
United States of America
They did get a quote
#3Author of original report
Sun, August 05, 2012
Guardsman arranged for someone to come to my house to look at my table. The tech told me he was a third-party furniture repair guy. He gave guardsman a quote and I'm sure that it was for much more than sixty five dollars. I agree with you that they are just looking for the cheapest and easiest way out of there obligation. I also filed a report with the better business bureau. I'll keep you posted with the end results of this issue.
Ramjet
Somewhere,Michigan,
U.S.A.
Disappointing
#4Consumer Comment
Sat, August 04, 2012
I have that warranty on some furniture and haven't had to use it yet but I agree with you, they need to fix it.
Someone who knows what they're doing at all might have to strip the whole top, stain it and refinish it to make it perfect. It shouldn't be any kind of big deal. However, I would expect it to cost well more than $65.00 to do it right. I think they're trying to get out of it cheap. If they absolutely refuse to do it, will they agree to getting a quote from a professional company (there must be someone in Grand Rapids) and pay them to do it right, especially if you agree in writing that you would accept it being slightly different from the rest?
I'll be interested in how this turns out. I think I'll read my contract closer too to see if there are any loopholes for them.
Good luck.
