- Report: #1368109
Complaint Review: VALU-PASS - Maitland Idaho
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VALU-PASS
Maitland, Idaho, USA
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VALU-PASS Global Travel Response from Valu-Pass? Maitland Florida
I too fell into the Valu-Pass hell hole. I couldn't hear the recording and the live person had to come online and tell me what the recording just said/asked. I finally said, forget this! I told him I don't want it. Unfortunately, I had given him my debit card number, so they had me at that point. They charged me $4.95 anyway for the supposed $100 gift card I was supposed to get (but didn't). Now 12 days later, they hit my checking account for $29.95, the first month's payment. I called my bank the minute I discovered this (I'm now overdrawn) and filed a claim. The bank has stopped payment on future charges coming from this company, so hopefully I won't see any more charges. They are also reversing the overdrawn charge, which will take days. So I have $65 tied up until it gets reversed. Stay away from this company. I didn't call them. I was on hold for another company (magicJack, I think) and they answered and said because the wait time is so long, I'm eligible to receive this gift card. Bad mistake. I should have hung up at that point. I wish I had their address - I would file a complaint with the Consumer Protection Agency. I think I will send a letter to the Florida state attorney general's office. This has been going on for years and someone needs to stop them! One thing I should mention....I wrote an email to Valu-Pass for the first $4.95 charge and never got a response. Today I sent an email and got an automated response from Global Travel. They need to detach themselves from Valu-Pass if they aren't the actual company making these calls.
1 Updates & Rebuttals
Update
#2Author of original report
Mon, April 17, 2017
If anyone wants to file a complaint against Valu-Pass, here is the info:
Office of Attorney General
State of Florida
PL-01 The Capitol
Tallahassee, FL32399-1050
RE: VALU-PASS
1060 Maitland Center Commons, Suite 305
Maitland, FL32751
866-581-4705
Having found a phone number, I called Valu-Pass (they sure don't hide on the Internet...just Google Valu-Pass), and told them the situation. They said the telemarketers don't forward the entire conversation to them. If a telemarketer gets an OK, it doesn't matter if you later say no, they process it anyway. Regardless, I am sending a letter the the Florida Attorney General as well as the Consumer Protection Agency.
