Complaint Review: Value City Furniture - Cheektowaga New York

And yet people wonder why Sears and KMart are now "related." Hmmm... two companies with poor business plans with incompetent strategy... Enjoy taking advantage of Sears price-match policy while they're still around. Methinks their days are numbered.

Peter and all others. YES!!!! There is a store that will price match with an on line price. SEARS!!!! My family has done that several times. Especially with electronics. We have never had any problems. We bring in a print out of the item with the description and price and Sears has matched it every time. No problems. And they have always thanked us for our business.

Peter and all others. YES!!!! There is a store that will price match with an on line price. SEARS!!!! My family has done that several times. Especially with electronics. We have never had any problems. We bring in a print out of the item with the description and price and Sears has matched it every time. No problems. And they have always thanked us for our business.

Peter and all others. YES!!!! There is a store that will price match with an on line price. SEARS!!!! My family has done that several times. Especially with electronics. We have never had any problems. We bring in a print out of the item with the description and price and Sears has matched it every time. No problems. And they have always thanked us for our business.

Peter and all others. YES!!!! There is a store that will price match with an on line price. SEARS!!!! My family has done that several times. Especially with electronics. We have never had any problems. We bring in a print out of the item with the description and price and Sears has matched it every time. No problems. And they have always thanked us for our business.

Peter - that is exactly what we did, as it states above : we returned the items and got them online through the other company. When we called VCF about the cheaper price, we were clear in specifying it was an online company, including giving the web address for the other items to the customer service person who told us to print it out and bring it in for the price match. The refusal to meet the price was not because of it being via an online company, but we were very specifically told by the store manager that they would only price match the same item by the same manufacturer if we purchased it directly from the manufacturer. Meaning, unless we bought direct from Sauder, they would not match the price. When I spoke to corporate about this in the following weeks, that was how they had it listed, that we wanted a price match for audio piers which were not the same as the ones we bought from them. In actuality, the piers were both made by Sauder, both with the same part number and identical in every detail. Sauder does not sell to the public, which would make the policy, as told to us by the store manager, impossible. We were also never given any paperwork that had their price match policy. The only policy was the one written on the back of the receipt, and it is about returning merchandise (how long you have to cancel or re-select items, the ways monies will be refunded, and in the case of furniture, that the fabrics cannot be treated with fabric protection). When I spoke with corporate customer service, i again was very clear that it was an internet business we could find a cheaper price, and that young man also said as long as it is the identical piece by the same manufacturer, the price should have been matched.

If you read the price match policy closely, it applies to local stores and in this case manufacturer stores ... NOT online stores. No retail store ever honors online pricing, as of course buying something online is usually cheaper. After all, online retail establishments do not have the overhead expenses of physical retail stores. My question is, if the furniture was still in the box and you were at the store anyway, why not go ahead and return the furniture and buy them online? The only reason I can think of why you wouldn't have done this is because you did not want to pay for online shipping (which would have raised the cost back up to equal or more than that of VCF).