- Report: #267470
Complaint Review: Value-Pharm - Internet
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Value-Pharm
http://www.value-pharm.com Internet, U.S.A.
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Value-Pharm **SCAM TO KEEP YOUR MONEY RIPOFF Gibraltar Internet
I too have been taken by this company. I placed my original order on June 5, 2007. I paid $314 and received a confirmation email stating I would receive the order within 23 days. I did not receive the pills in the specified timeframe so I called on July 10, 2007.
During this call, they stated that this happens to less than 1% of their customers and suggested there may have been a delay in shipping. They apologized profusely and acted absolutely shocked that I had not received my order. They even went to the extent of having me call my local post office to see if they were holding a package for me! Nothing. She stated she would reship and I could receive in as few as 10 days. The email confirmation this time stated the order had been shipped on July 12, 2007 and I would receive it no later than 23 days. She also stated that I could possibly receive 2 packages. The email confirmation stated: "We believe there was a set back with the original order. You may receive 2 packages, However you are only billed for 1!" - Yeah right!
My next call to them was on July 31, 2007. I had still not received anything so I conceded to the idea that I would not ever receive anything from them. I asked for a refund on this date and spoke to shift leader "Jay Black". He gave me an incredibly hard time to start the process of issuing a credit but obliged in the end. He said it would be a "temporary credit" and that "when" I received the pills, the company would contact me to collect funds. Otherwise, I too would be blacklisted. He sent me the refund form that day (7/31/07) and I sent it back to him with the required information immediately.
On August 2, 2007 I received a confirmation email stating they had received my request for a refund and would be contacting me via email or phone within the next 48 hours. On August 8, 2007 I sent them an email since I had not yet heard from anyone. This email went unanswered.
So today, August 14, 2007 I called and spoke to "Nick". He stated the email refund form must have been lost in email. I told him this could not be true since I had received the confirmation from the company stating they had received my email. He told me to send him the information again and he would call me within 3 hours. I haven't heard from him and am not sure I am. I will be contacting my bank to see what other avenues I can take to recoup my money. This company is a complete scam to keep your money.
Do not do business with them otherwise you too will spend unnecessary time and money trying to rectify the situation.
Ana
Ennis, Texas
U.S.A.
During this call, they stated that this happens to less than 1% of their customers and suggested there may have been a delay in shipping. They apologized profusely and acted absolutely shocked that I had not received my order. They even went to the extent of having me call my local post office to see if they were holding a package for me! Nothing. She stated she would reship and I could receive in as few as 10 days. The email confirmation this time stated the order had been shipped on July 12, 2007 and I would receive it no later than 23 days. She also stated that I could possibly receive 2 packages. The email confirmation stated: "We believe there was a set back with the original order. You may receive 2 packages, However you are only billed for 1!" - Yeah right!
My next call to them was on July 31, 2007. I had still not received anything so I conceded to the idea that I would not ever receive anything from them. I asked for a refund on this date and spoke to shift leader "Jay Black". He gave me an incredibly hard time to start the process of issuing a credit but obliged in the end. He said it would be a "temporary credit" and that "when" I received the pills, the company would contact me to collect funds. Otherwise, I too would be blacklisted. He sent me the refund form that day (7/31/07) and I sent it back to him with the required information immediately.
On August 2, 2007 I received a confirmation email stating they had received my request for a refund and would be contacting me via email or phone within the next 48 hours. On August 8, 2007 I sent them an email since I had not yet heard from anyone. This email went unanswered.
So today, August 14, 2007 I called and spoke to "Nick". He stated the email refund form must have been lost in email. I told him this could not be true since I had received the confirmation from the company stating they had received my email. He told me to send him the information again and he would call me within 3 hours. I haven't heard from him and am not sure I am. I will be contacting my bank to see what other avenues I can take to recoup my money. This company is a complete scam to keep your money.
Do not do business with them otherwise you too will spend unnecessary time and money trying to rectify the situation.
Ana
Ennis, Texas
U.S.A.
