Melissa
Roswell,#2Consumer Comment
Thu, August 24, 2006
Hi Beth/What can one person do Hi Beth I really appreciate your response, it sounds as though you at least have vanderbilt on the run, with an attorney on your side, some of us are not as fortunate. I did however check out this Kelly person, wouldn't you know it, they wouldn't let me talk to her...she is most likely homeless, and or unemployed. go figure? I wish I could do something not only to rectify my problems with Vanderbilt but everyone elses, I am sorta at a stand still, the state of NM says continue paying....for what? When I am current the hit me with these unknown amounts for default/without documentation....I still in eight years, even with both states involved have not recieved any paperwork or clarification from Vanderbilt. Mr. Buffet should get on the stick. Anyone with suggestions? I hate to roll over and die after 8 years of this, and I would be homeless...with my 4 children and the dog and cat> Best to you all Melissa
Beth
Pontiac,#3Consumer Comment
Thu, August 24, 2006
Melissa, I have to agree with your comment to Kelly. I call to ask for a Supervisor or a Manager and all I get is harassment. I have fallen on very hard times, I had two homes and had to give the mobile home up in bankruptcy. It was not easy for me, it was very difficult and affected my health. But I got one over on Vanderbilt, they sent me a letter to put my home up for "private sale" after my attorney notified them. Vanderbilt is now in the process of being sanctioned by the courts. I filed a complaint against their attorney with the State Attorney Grievance Board for unethical practice. He tried to serve me when I had a stay in place, I filed harassment charges against the process server as well. I have not heard a peep out of their lowlife scum attorney since mine let him have it. Actually, my attorney told me I can sue them when I come out of bankruptcy. As I said, this was a very difficult decision for me, my husband and I lost over 1200.00 a month in income. No one ever wants to get to that point but we don't need to be talked to with contempt and sarcasm and that is how Vanderbilt conducts their business. I too have filed complaints with the State of Tennessee they are just as bad, I asked the rep if she was laying in bed with them as well? I haven't received a response yet....
Melissa
Roswell,#4Consumer Comment
Fri, August 18, 2006
in direct response to kelly who is responding to several postings. Just to update my personal situation, I was eventually caught up on my mortgage, I have currrent reciepts for payments, withholding increased amounts because I asked vanderbilt to provide me with proof and statements from the inception of my loan, which they did not do/I now have a default pending against my home for a dollar amount that does not match my payment for the month of june which i have a reciept for. I refuse to speak to anyone because Im tired of the abuse, and the field rep was out to my place this morning, I didn't answer the door. I am a single mom of six, and I'm tired. just what is it that you are saying kelly that if we call you you can help all of us? I personally think you deserve an atta girl for stepping up to the plate, but, why? I have been after this company for 8 years, and still I have nothing, and still I have my home...interesting huh? I admit, I have had personal problems that have prevented me from making timely payments, but I have always managed to catch up and some. again, I have in eight years, never recieved a statement or a payment booklet, I just keep sending in money...does that sound right to you all? At any rate, I have had communications with the state of nm insurance and regulations and also the state of tn insurance and regulations consumer division. Whats up guys? families are being destroyed homes lost and children left homeless, for the sake of what? A corporation who is trying to cover their A.. This is a multi million dollar fraud here...but for us that are struggling for whatever reason will be left out, because for us its reality. Managers, associates, they are non exsistent at vanderbilt, every one of them will address you with the same disrespect and disregard. to them you are just a paycheck.
Kelly
Knoxville,#5UPDATE Employee
Fri, August 18, 2006
u need to call in and actually ask for na manager... or at least a supervisor... at this point we (vanderbilt) will do anything nwe possibly can to help u stay in ur hme... being a previous assoc8iate repersentative i want to say tht i wil do anything possible to hlp u save ur hme!!!!!
Melissa
roswell,#6Author of original report
Fri, March 03, 2006
Vanderbilt Mortgage holders: Website-vmf.com Another scheme? New online payment option. put account number and social...thinking okay now more outrageous western union fees, time lapses, etc. Well, wouldn't you know it... unable to make a payment at this time... call customer service...why? Wondered if anyone else has tried to use this service? At this point I'm guessing it's just another way to get you to call in for abusive phone tactics, or to stall the consumer whereby creating late fees and penalties.