Complaint Review: Verio Web Hosting - Englewood Colorado

I've been dealing with NTT/Verio for the last 6 months within my company. We have over 10 domains registered and HOSTED with Verio. If you're lucky, you'll call any of their Toll-Free numbers, and land at an American-Based call-center in Boca Raton, FL. That's if you're lucky, remember. I've reached call centers all over the globe for Verio, most recently being Jamaica. I've had to deal MULTIPLE times with their AUTO-RENEW problem. They really don't care, they will flat out bill you, and if you don't pay, they'll flat out report your bad credit. If you pay all your bills with Verio ... do they ever report good credit? Never. From what I understand, not many companies do. The better organized companies that you WANT to do business with, still require you to REQUEST a good credit reporting to the agencies. Verio's personnel still doesn't comprehend basic English, let alone a complex request. I feel for this person. I couldn't imagine the hell of dealing with Verio's non-customer-savvy personnel lying to consumers, and not holding true to their documented and recorded phone conversations. At least all our finances are billed on company credit cards... but if this were my personal account, I'd be furious. I'm just here to attest that NTT/Verio is getting too big for the training it provides it's employees. Most support personnel I've dealt with in the last 6 months (approximately 25 times total) have been crass, caustic, humiliating (no one humiliates me, Semper Fi, but still), and the funniest thing of all .... ... you call for SUPPORT, and the technician or analyst you get on the horn, listens to your problem then begins their sales pitches. I've included an email I most recently sent to NTT/Verio to show you in detail, exactly how you have to deal with them. Note to Editor: Please mask any information you feel doesn't belong in the post in regards to the following email to NTT/Verio. ::: VERIO WRITES ::: Hello Michael Thank you for contacting Technical Support. Below is a summarization of your question to us... ***** "I want Frontpage Server extentions turned on now. I'm getting a fricken harassing run-around from some Jamacian Employee with Verio..." ***** We will be happy to install FrontPage extensions for you. However our policy states that we will need for you to respond that you understand the statements below, and that response must come from the contact email address. Please confirm that you have a local back-up of your site to republish should any error occur. In order for us to honor the Front Page install, the request must come from the registered contact email address for this account. ### And I responded with: The woman from Jamaica gave me this big giant lecture on procedures. I must of said.. PLEASE EMAIL [email protected] and it will route to [email protected] (my main mail profile in MS OUTLOOK). She could not comprehend this... www.ComTech21.com/corp/contact.html www.Prescient.us/us/contact.htm http://www.profitecinc.com/html/contact.htm Please take note of the COMPANY ADDRESSES. 3 companies, owned by the same people. I'm the only webmaster for ALL THREE. After her 10 minute lecture on procedures, 10 minute sales pitch for a fricken VIRTUAL SERVER (can't I just call and get support from Verio?), and another 5 minutes of communication gaps, and language barriers... I ended up here... AND SHE HAS STILL FAILED TO EMAIL ME THIS PROCEDURE-ORIENTED CONFIRMATION MAGICAL MYSTERY EMAIL. If someone would take some initiative, and ACTUALLY EMAIL THIS CONFIRMATION, I could RESPOND to it. I do not have the capability, without involving the Email Administrator, to email you BACK from [email protected] If this STILL has your entire team baffled, I guarantee I could touch base with the Vice President of NTT/Verio and have them give the order. I understand procedures, as it's been explained to me for our other domains: ComTech21.com CTech21.com CT21.net ProfitecInc.com PrescientEdge.com And the list goes on. Look at the sites, look at the contact information, then please try to GRASP the concept that MS EXCHANGE SERVER, and email administrators use SMTP delegations so all emails come into 1 user profile. Gee, hey, maybe I could FAX it to you with a copy of my business card, and fricken authorization from my CEO. I suggest Verio square away their procedures and personnel, and discontinue giving your customers the run around, and then not follow through on your part. If someone would simply email [email protected] I am fully confident only I will receive the email, and reply. I'll even use the word "FRICKEN" a few times, so not a single American, or non-American employee of your organization could possibly confuse a thing. It would take 1000x less-effort to cancel all our accounts, switch web hosting companies, and then begin a campaign with the Better Business Bureau. Or would I need to confirm an email before I'm allowed to talk with the BBB ? FRONTPAGE SERVER EXTENSIONS PLEASE... THEY SHOULDVE BEEN ON ALREADY THE LAST TIME I REQUESTED THIS AND SENT IN THE AUTHORIZATION FOR ALL OUR DOMAINS ... SIGNED BY OUR CEO, with all THREE (3) OF MY BUSINESS CARDS COPIED AND FAXED. If you need blood, urine or hair samples, please advise. Michael J. Axxxxxxxxx Webmaster Prescient, LLC ComTech21, LLC Profitec, Inc. ### Like I said, Verio absolutely needs some TOUGH love, because their lack of comprehension is up there with turnips, and squash. Semper Fi