Owner
California,#2Author of original report
Sun, March 06, 2011
I have Verizon Fios Internet 50MBps download / 20MBps upload and paying $140 per month If any customer is paying that much for internet, the service BETTER be reliable!
IT IS NOT
My internet speed has been 9MBPS down / 9MBPS up I am afraid to call tech support because i will be on hold and the entire call will probably last 1 hour, it is extremely inconvenient and disrespectful to force customers to spend 1 hour just to get support.
I have had major issues with Verizon Fios, spent countless hours on support calls, i was happy as issues got resolved, but after being a customer for 10 days now, their service is unreliable and support is beyond belief that it is so poor.
I am not happy with this service at all.
spc3rd
Williamsburg,#3Consumer Comment
Fri, February 25, 2011
You are certainly one of the FEW fortunate posters here who has actually managed to obtain satisfactory service from Verizon! One comment though - regarding future calls and asking for Justin again. I've had similar experiences as you, but when I've had another issue arise and requested a particular person who had been most helpful with a previous matter...I was always told the person was not available or would call me back.
Unfortunately, the person never did call back. Whether the person I requested ever even got the message I left is unknown. Hopefully you won't have to call them again in the near future, but just be aware of the aforementioned. Good Luck!
Owner
California,#4Author of original report
Fri, February 25, 2011
After spending 2.5 hours on the phone being on hold and transferred so many times, getting transferred back and forth to 10 different Verizon tech support people, i was finally told by the tech support person that he was unable to resolve my issues.
I finally decided to call back 1 more time and spoke to Justin Vokey with the Verizon Premium Tech Support, and he was very knowledgeable, stuck with the issue until he could fix it, had a 100% positive can-do attitude, and resolved the issue for me because he knew what he was doing, and most of all, he had a positive attitude to get the issue resolved for me.
Every time i call back, i will always request Justin Vokey to help me out. Justin Vokey deserves AN award, employee of the month, and a pay raise as he is the only employee that has the knowledge and experience to resolve customer issues. He is a breath of fresh air among the other 9 employees i kept getting transferred back and forth time after time.
thank you Justin Vokey!