- Report: #699624
Complaint Review: Verizon FIOS - Dallas Texas
Reported By:
NEW Verizon FiOS Customer -
Long Beach, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Verizon FIOS
P.O. Box 920041 Dallas, 75392 Texas, United States of America
Phone:
(888) 553-1555
Web:
www.verizon.com
Categories:
Business Rating:
(0)
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Verizon FIOS Spent 2 hours on phone with Verizon FiOS Tech Support, talked to 8 people so far, and 2 hours, and still not transferred to right person Dallas, Texas
TO ALL WHO ARE CONSIDERING USING VERIZON, GOOD LUCK!
Verizon FiOS Technical Support
I just got my Verizon FiOS Internet Installed 2 days ago.
Everything is working fine, I am paying $69.95 per month for 25MB Up / 25MB Down, seems like a really good price, but my emails now don't work using my Microsoft Outlook 2010. All my emails are just stuck in the Outbox and i am receiving emails sporatically and late.
Also, the Cable TV we have on our LCD TV in our kitchen now has a fuzzy picture screen, alot worse. It was perfect clear picture quality before we switched to Verizon FiOS! And i called Verizon to come out and fix the installation, and they were supposed to show up today, and they did NOT show up. I did receive a text message that the service call was closed as resolved. So now i have to call them again to explain why they did not show up and get them to come out.
I have now spoke on the phone with 8 people, I keep getting routed to different people in different departments. At first i spoke to 2 tech support people that are not very knowledgeable or experienced in the IT department technical issues. I know more than they do and had to help them how to do their jobs, and asked them to escalate this call to people more knowledgeble.
So they transferred me to escelations. Then i got transferred to Escalations Premium Tech Support, then they say i have to pay for premium support or get 1 hour complementary support for free, and they need to transfer me to get the complementary support or pay for paid support. I got transferred back to basic support and wasted 6 minutes with the guy. He then transfers me to escalations sales, and so far the automated system transferred me 3 times so far to different phone prompts.
It has now been 2 hours 13 minutes. What a waste of my time. I am a business owner trying to run a business.
VERIZON is way too big of a company to provide any type of satisfactory service. They are just way too big and are INCAPABLE of providing proper support in a timely manner.
DO YOU REALLY WANT TO ORDER VERIZON FIOS INTERNET, PHONE, OR CABLE AND HAVE TO GO THROUGH ALL THIS JUST TO GET SUPPORT.
IF YOU DECIDE TO DO BUSINESS WITH VERIZON, THEN PREPARE YOURSELF FOR BILLING ERRORS, INCORRECT BILLING PRICING ON YOUR BILL, AND 2 HOURS PER TECH SUPPORT CALLS!
AND ALL THE PEOPLE I speak to about getting my emails working, they keep asking me if I want to subscribe to Verizon Phone and Cable with my internet with their special bundle package. I SAY NO RIGHT AWAY! They will tell you that you will get a bunch of awesome services at a set price saving you alot of money. But what i have read on the ripoffreport.com, they are bait and switch prices to go along with their 2 hour technical support calls if you need help.
I use (((competitor's name redacted))) and i am really happy with (((redacted))), they are the best.
As I am typing this, i am still on the phone on hold waiting to speak to billing to get them to authorize a complementary support with Premium Support so they can help me fix my email, which does not work all because I switched my internet to Verizon FiOS.
Oh, and another thing, I had the technician who installed my FIOS server who is a Verizon Authorized Contractor who is a company called ViaSys, who gave me a business card that says "Problems with your installation call 800-926-2252" and when i call the phone number it is not even setup and does not allow me to speak to anyone, the 800# asks me if I want to enter a mailbox settings. WOW! The 800# printed on their card does not even work.
I am still on the phone waiting for support or to speak with anyone. Verizon is definately NOT a company you want to do business with. I am finally speaking to a CS rep and she now put me back on hold again to listen to their awesome music on hold again. I now spoke to a lady who is with tech support, so wrong person once again, and she is now going to transfer me again to the right person, which is what the 6 previous Verizon CS reps told me.
So I really want to find out if VERIZON (possibly a BILLION DOLLAR corporation) can really do this and help 1 little customer out who has been a new customer for just 2 days now.
So we are now on 2 hours and 30 minutes and I have now spoke to 10 people! And Verizon CS reps have now apologized 12 times now for the delays and inconveniences.
VERIZON should be featured on the YouTube channel called "FailBlog", I just thought i should mention this.
OK, i have now been on hold for 10 minutes and i refuse to waste any more of my time. I have to get other things done that cannot wait any longer.
I just wasted over 2 hours of my time with VERIZON FiOS Technical Support.
sorry, …allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor’s name
Verizon FiOS Technical Support
I just got my Verizon FiOS Internet Installed 2 days ago.
Everything is working fine, I am paying $69.95 per month for 25MB Up / 25MB Down, seems like a really good price, but my emails now don't work using my Microsoft Outlook 2010. All my emails are just stuck in the Outbox and i am receiving emails sporatically and late.
Also, the Cable TV we have on our LCD TV in our kitchen now has a fuzzy picture screen, alot worse. It was perfect clear picture quality before we switched to Verizon FiOS! And i called Verizon to come out and fix the installation, and they were supposed to show up today, and they did NOT show up. I did receive a text message that the service call was closed as resolved. So now i have to call them again to explain why they did not show up and get them to come out.
I have now spoke on the phone with 8 people, I keep getting routed to different people in different departments. At first i spoke to 2 tech support people that are not very knowledgeable or experienced in the IT department technical issues. I know more than they do and had to help them how to do their jobs, and asked them to escalate this call to people more knowledgeble.
So they transferred me to escelations. Then i got transferred to Escalations Premium Tech Support, then they say i have to pay for premium support or get 1 hour complementary support for free, and they need to transfer me to get the complementary support or pay for paid support. I got transferred back to basic support and wasted 6 minutes with the guy. He then transfers me to escalations sales, and so far the automated system transferred me 3 times so far to different phone prompts.
It has now been 2 hours 13 minutes. What a waste of my time. I am a business owner trying to run a business.
VERIZON is way too big of a company to provide any type of satisfactory service. They are just way too big and are INCAPABLE of providing proper support in a timely manner.
DO YOU REALLY WANT TO ORDER VERIZON FIOS INTERNET, PHONE, OR CABLE AND HAVE TO GO THROUGH ALL THIS JUST TO GET SUPPORT.
IF YOU DECIDE TO DO BUSINESS WITH VERIZON, THEN PREPARE YOURSELF FOR BILLING ERRORS, INCORRECT BILLING PRICING ON YOUR BILL, AND 2 HOURS PER TECH SUPPORT CALLS!
AND ALL THE PEOPLE I speak to about getting my emails working, they keep asking me if I want to subscribe to Verizon Phone and Cable with my internet with their special bundle package. I SAY NO RIGHT AWAY! They will tell you that you will get a bunch of awesome services at a set price saving you alot of money. But what i have read on the ripoffreport.com, they are bait and switch prices to go along with their 2 hour technical support calls if you need help.
I use (((competitor's name redacted))) and i am really happy with (((redacted))), they are the best.
As I am typing this, i am still on the phone on hold waiting to speak to billing to get them to authorize a complementary support with Premium Support so they can help me fix my email, which does not work all because I switched my internet to Verizon FiOS.
Oh, and another thing, I had the technician who installed my FIOS server who is a Verizon Authorized Contractor who is a company called ViaSys, who gave me a business card that says "Problems with your installation call 800-926-2252" and when i call the phone number it is not even setup and does not allow me to speak to anyone, the 800# asks me if I want to enter a mailbox settings. WOW! The 800# printed on their card does not even work.
I am still on the phone waiting for support or to speak with anyone. Verizon is definately NOT a company you want to do business with. I am finally speaking to a CS rep and she now put me back on hold again to listen to their awesome music on hold again. I now spoke to a lady who is with tech support, so wrong person once again, and she is now going to transfer me again to the right person, which is what the 6 previous Verizon CS reps told me.
So I really want to find out if VERIZON (possibly a BILLION DOLLAR corporation) can really do this and help 1 little customer out who has been a new customer for just 2 days now.
So we are now on 2 hours and 30 minutes and I have now spoke to 10 people! And Verizon CS reps have now apologized 12 times now for the delays and inconveniences.
VERIZON should be featured on the YouTube channel called "FailBlog", I just thought i should mention this.
OK, i have now been on hold for 10 minutes and i refuse to waste any more of my time. I have to get other things done that cannot wait any longer.
I just wasted over 2 hours of my time with VERIZON FiOS Technical Support.
sorry, …allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor’s name
3 Updates & Rebuttals
Owner
California,USA
Verizon Fios Unreliable / Tech Support Very Poor
#2Author of original report
Sun, March 06, 2011
I have Verizon Fios Internet 50MBps download / 20MBps upload and paying $140 per month If any customer is paying that much for internet, the service BETTER be reliable!
IT IS NOT
My internet speed has been 9MBPS down / 9MBPS up I am afraid to call tech support because i will be on hold and the entire call will probably last 1 hour, it is extremely inconvenient and disrespectful to force customers to spend 1 hour just to get support.
I have had major issues with Verizon Fios, spent countless hours on support calls, i was happy as issues got resolved, but after being a customer for 10 days now, their service is unreliable and support is beyond belief that it is so poor.
I am not happy with this service at all.
spc3rd
Williamsburg,Virginia,
USA
Congratulations...
#3Consumer Comment
Fri, February 25, 2011
You are certainly one of the FEW fortunate posters here who has actually managed to obtain satisfactory service from Verizon! One comment though - regarding future calls and asking for Justin again. I've had similar experiences as you, but when I've had another issue arise and requested a particular person who had been most helpful with a previous matter...I was always told the person was not available or would call me back.
Unfortunately, the person never did call back. Whether the person I requested ever even got the message I left is unknown. Hopefully you won't have to call them again in the near future, but just be aware of the aforementioned. Good Luck!
Owner
California,USA
NEW UPDATE, I AM VERY HAPPY!
#4Author of original report
Fri, February 25, 2011
After spending 2.5 hours on the phone being on hold and transferred so many times, getting transferred back and forth to 10 different Verizon tech support people, i was finally told by the tech support person that he was unable to resolve my issues.
I finally decided to call back 1 more time and spoke to Justin Vokey with the Verizon Premium Tech Support, and he was very knowledgeable, stuck with the issue until he could fix it, had a 100% positive can-do attitude, and resolved the issue for me because he knew what he was doing, and most of all, he had a positive attitude to get the issue resolved for me.
Every time i call back, i will always request Justin Vokey to help me out. Justin Vokey deserves AN award, employee of the month, and a pay raise as he is the only employee that has the knowledge and experience to resolve customer issues. He is a breath of fresh air among the other 9 employees i kept getting transferred back and forth time after time.
thank you Justin Vokey!
