- Report: #1253799
Complaint Review: Verizon FIOS - Nationwide
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Verizon FIOS
Nationwide, USA
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Verizon FIOS Failure to Follow Through Nationwide
I received an offer from FIOS to change cable/internet phone providers. The first thing they did was misrepresent the costs. But when I produced an original estimate of costs, they promised to make an adjustment (which I have yet to see)...
The BIGGER issue is that the technician never finished the installation. He ran into a problem with the WIFI on Friday during the installation, and promised to return Monday morning to fix the problem. Hoever he never returned. So I emailed the person to whom I had been talking to regarding the pricing. to follow up. His name was Mario Dieudonne. I sent me an email assuring me that the techician would call to set up an appointment. He never did.
We exchanged another 12 emails trying to get him to follow up. Nothing happened. Then he went "dark"--becoming totally unresponsive. I get the impression he was out interviewing for another job because he seemed to have forgotten what the issue was and just ignored me.
So now I'm running high data usage fees because my WIFI handly works and is weak. You get on and it bumps you off. I was promised 100/100 speed and it drips like molasses. I quit Verizon some months ago because of "unusual" data charges. I was getting hit with them month after month. Finally, I collected all my family's phones, turned them off and kept them locked in my office desk, and they were STILL running up usage fees. When I called customer service they said they were having some "problems", but failed to specify what they could be. These guys "steal" by using a number of sophisticated ways of end-running your bill. Don't think they're too big or too ethical not to do so. They DO...
Don't do business with Verizon FIOS. At minimum the right hand has no idea what the left is doing. At worst they are consiously ripping people off with bogus data fees. Middle management is incompetent. Can't get senior management involved. No escalation procedures employed by their customer service. S*** company with their heads up their a****.
