- Report: #1141002
Complaint Review: Verizon FiOS - Nationwide
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Author Not Confirmed
Why?
Verizon FiOS
Nationwide, USA
Phone:
888-338-9333
Web:
www.verizon.com
Categories:
Business Rating:
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Verizon FiOS Free Bundle install Gaithersburg MD
I signed up at a Verizon tent they had setup for my neighborhood and was lied to by the sales rep. He promised he'd have all the fees waved, and I ended up getting hit approx. $150 fees. I contacted the rep several times and he said he'd fix it, but he never did. I was also told by the same rep that if I wanted to swap equipment it was an easy process. It may be, but it turns out that there is a fee attached to almost anything you change with verizon.
If you have replacement equipment mailed to your home there is a $20 fee, if you show up to their store w/o calling first there is a $10 fee; I think there is a fee for lowering service levels but I couldn't tell because the bill was too confusing. Also, when our phone was switched over I started getting at least 10 additional telemarketing calls a day. I called to complain and they wanted me to un-list my number, for a $4 monthly fee.
2 Updates & Rebuttals
Mike73
Gaithersburg,Maryland,
I've been on the Do not call list
#2Author of original report
Wed, April 23, 2014
I've been on the Do not call list for years. The problem started within days of switching to Verizons FiOS phone.
MochaG
Springfield,For do not call
#3Consumer Comment
Wed, April 23, 2014
For do not call, go to do-not-call site which is provided by the government, and register your phone number. You have to have your number registered at least 30 days before you can start reporting the tele-marketing phone call. The government will pursue the matter for you once they get enough complaint for the phone number. You do not need to pay the monthly fees because others can still call you even though your phone is unlisted from Verizon. Hope this help...
