- Report: #370099
Complaint Review: Verizon FIOS - Tampa, Florida Nationwide
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Verizon FIOS
PO Box 920041 Tampa, Florida, Nationwide, U.S.A.
Phone:
888-553-1555
Web:
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Verizon FIOS Verizon FIOS Lies to It's Customers Tampa Florida
*Consumer Comment: Taxes are never disclosed in any advertised price of anything. They are always extra!
*Author of original report: Disclosure of sales tax
*Consumer Comment: Penelope, it's just simple common sense. That's all. Nothing more.
*Consumer Comment: Penelope, it's just simple common sense. That's all. Nothing more.
*Consumer Comment: Penelope, it's just simple common sense. That's all. Nothing more.
*Consumer Comment: Penelope, it's just simple common sense. That's all. Nothing more.
*Consumer Suggestion: Verizon FIOS - Hepful Information
*Consumer Comment: Why so many worthless replies?
In the fall of 07, my neighborhood was overrun with Verizon sales people trying to sign people up for their new FIOS system. I called Verizon to get the particulars and was told by their representative that I could get all three services (phone, internet, and TV) for $119 per month and that would include everything. I thought this would save me some money so I ordered it to be installed.
I called Verizon in November of 07 before the FIOS service was connected to see if my computer operating system would support the service. After 40 minutes of getting nowhere (on hold) because I did not have my account number with me, and not being able to get to talk to a supervisor, I hung up.
FIOS was installed a few days leter. When I got my total bill, It broke down to $145 not $119 as originally quoted. I called Verizon and they explained that the added charges were taxes that they are not obligated to disclose to me. So they misrepresented the total charges to me at $119.
I also found out after connecting my computer to their equipment, it was actually slower that my old connection. Again, I called Verizon and was then told that my system was not supported by Verizon or by Windows. They offered no solution as to what to do next. I have called Verizon numerous times to get help with my slow computer. This has been going on since Nov.
On 9/4/05 I spoke to a Linda in billing because I have a past due bill and she told me (I did not ask her) that I should be getting a credit from November 07 until 9/4/08 since my computer system did not support Verizon FIOS. Linda told me to call back on 9/5/08 and ask for a supervisor. She deducted a $19 charge for a reconnect fee that I did not know about.
I called 9/5/08 and got a "supervisor" by the name of Tiajuanna and I tried to get my rates reduced or my internet discontinued, but Verizon wants to charge me a $199 early disconnect fee since I had to sign a 2 year agreement. I was actually called a liar by Tiajuanna (could this be her real name). She said that I am using the services. I have to use my computer at work to log on to my home e-mail account because mine is so slow. The internet is beyond slow and halts my computer system every time I turn it on.
I asked Tiajuanna at Verizon to send me a copy of the notes she kept referring to and she said no.
I am so frustrated and after spending hours on the phone with these people, don't know where else to turn. I don't know what government entity to complain to. I want to disconnect my internet service without paying the $199 disconnection fee. Who can help me?
Penelope
sarasota bradenton, Florida
U.S.A.
I called Verizon in November of 07 before the FIOS service was connected to see if my computer operating system would support the service. After 40 minutes of getting nowhere (on hold) because I did not have my account number with me, and not being able to get to talk to a supervisor, I hung up.
FIOS was installed a few days leter. When I got my total bill, It broke down to $145 not $119 as originally quoted. I called Verizon and they explained that the added charges were taxes that they are not obligated to disclose to me. So they misrepresented the total charges to me at $119.
I also found out after connecting my computer to their equipment, it was actually slower that my old connection. Again, I called Verizon and was then told that my system was not supported by Verizon or by Windows. They offered no solution as to what to do next. I have called Verizon numerous times to get help with my slow computer. This has been going on since Nov.
On 9/4/05 I spoke to a Linda in billing because I have a past due bill and she told me (I did not ask her) that I should be getting a credit from November 07 until 9/4/08 since my computer system did not support Verizon FIOS. Linda told me to call back on 9/5/08 and ask for a supervisor. She deducted a $19 charge for a reconnect fee that I did not know about.
I called 9/5/08 and got a "supervisor" by the name of Tiajuanna and I tried to get my rates reduced or my internet discontinued, but Verizon wants to charge me a $199 early disconnect fee since I had to sign a 2 year agreement. I was actually called a liar by Tiajuanna (could this be her real name). She said that I am using the services. I have to use my computer at work to log on to my home e-mail account because mine is so slow. The internet is beyond slow and halts my computer system every time I turn it on.
I asked Tiajuanna at Verizon to send me a copy of the notes she kept referring to and she said no.
I am so frustrated and after spending hours on the phone with these people, don't know where else to turn. I don't know what government entity to complain to. I want to disconnect my internet service without paying the $199 disconnection fee. Who can help me?
Penelope
sarasota bradenton, Florida
U.S.A.
8 Updates & Rebuttals
WanderUr
Hot Springs,Arkansas,
Why so many worthless replies?
#2Consumer Comment
Mon, March 31, 2014
Why are so many of the comments moronically focused on the tax issue and avoiding the bigger issue -- which is that the person wanted to terminate the service because it doesn't work on the computer -- and Verizon knows it doesn't work on the computer? Since Verizon knows it doesn't and cannot work on the computer, there shouldn't be a fee for early cancelation.
That's obviously the biggest issue raised here. Why would comment avoid the subject to the point of idiocy?
Anonymous
Seffner,Florida,
U.S.A.
Verizon FIOS - Hepful Information
#3Consumer Suggestion
Tue, September 16, 2008
Try calling the following people. I hope this helps you! Verizon - Florida Robin McVicker Executive Assistant to Alicia Trigo SE Customer Experience (Although I would rephrase to Customer Nightmare) CORRECT CELLULAR TELEPHONE NUMBER: 813-989-1003!! MORE INFORMATION: Verizon Legal Department - Terry Scobie at 813-483-2610 To summarize, if you get in touch with someone up the ladder at Verizon, call them each and every day for days on end, multiple times a day and bug the living crap out of them. DO NOT STOP CALLING THESE PEOPLE!!
Steve
Bradenton,Florida,
U.S.A.
Penelope, it's just simple common sense. That's all. Nothing more.
#4Consumer Comment
Sun, September 07, 2008
Penelope, Did you bother to ask whether the quote given included taxes or not? Why not? It is just common sense to know that taxes will be charged. No rip off here. Simple common sense. And, any other service you had here in the Sarasota - Bradenton area charged you taxes and fees too. Why would you think Verizon FIOSwould be different? Were you with Brighthouse prior to FIOS? They charge taxes and fees too, which they DO NOT advertise in their TV promotions.
Steve
Bradenton,Florida,
U.S.A.
Penelope, it's just simple common sense. That's all. Nothing more.
#5Consumer Comment
Sun, September 07, 2008
Penelope, Did you bother to ask whether the quote given included taxes or not? Why not? It is just common sense to know that taxes will be charged. No rip off here. Simple common sense. And, any other service you had here in the Sarasota - Bradenton area charged you taxes and fees too. Why would you think Verizon FIOSwould be different? Were you with Brighthouse prior to FIOS? They charge taxes and fees too, which they DO NOT advertise in their TV promotions.
Steve
Bradenton,Florida,
U.S.A.
Penelope, it's just simple common sense. That's all. Nothing more.
#6Consumer Comment
Sun, September 07, 2008
Penelope, Did you bother to ask whether the quote given included taxes or not? Why not? It is just common sense to know that taxes will be charged. No rip off here. Simple common sense. And, any other service you had here in the Sarasota - Bradenton area charged you taxes and fees too. Why would you think Verizon FIOSwould be different? Were you with Brighthouse prior to FIOS? They charge taxes and fees too, which they DO NOT advertise in their TV promotions.
Steve
Bradenton,Florida,
U.S.A.
Penelope, it's just simple common sense. That's all. Nothing more.
#7Consumer Comment
Sun, September 07, 2008
Penelope, Did you bother to ask whether the quote given included taxes or not? Why not? It is just common sense to know that taxes will be charged. No rip off here. Simple common sense. And, any other service you had here in the Sarasota - Bradenton area charged you taxes and fees too. Why would you think Verizon FIOSwould be different? Were you with Brighthouse prior to FIOS? They charge taxes and fees too, which they DO NOT advertise in their TV promotions.
Penelope
Sarasota Bradenton,Florida,
U.S.A.
Disclosure of sales tax
#8Author of original report
Sat, September 06, 2008
If sales tax is never disclosed on advertised prices, then it should be disclosed to the customer at the time the contact is made. Verizon disquises it's answers to suit their needs and does not relay that taxes will be extra. Any sales representative at Verizon will confirm this if you ask them.
Steve
Bradenton,Florida,
U.S.A.
Taxes are never disclosed in any advertised price of anything. They are always extra!
#9Consumer Comment
Sat, September 06, 2008
Penelope, Taxes are always extra! You know this when you go to the store, right. You know this from whatever other cable or phone servivce you had before, right? Just common sense. HOWEVER, I too had a bad experience with the Verizon FIOS thing just last month. I ordered that same package, but at a lower promotional price. I took a day off work for the scheduled appointment and it went downhill from there fast. First, the installer couldn't find my house even though it is clearly marked in 2 different places. He did call from his Personal, BLOCKED cell phone and did not leave a message or a callback number. Real professionalism there. Then, he insists it has to be installed at the power meter, but on my house that is impractical due to the age and configuration/construction. He came unprepared to do the job properly as he could have added some fiber cable and got it done. He wanted to string an electrical power cord from that spot 15 feet around the corner of the house under the eve. I said...WHHHHAAAAATTTT?? Not only is that against code, he is not a licensed electrical contractor either! He cannot legally run anything electrical! The only reason he wanted to run it by the power meter was for use of the ground rod. I asked him if he could just put in another ground rod...He said no, I don't have any more on the truck. Then I asked if he would just use another one near the desired point from a prior phone install, he said he could not use it. I asked why not, and he had no answers. He just made up his mind from the start he did not want to do it right. I called customer service and they wanted to re-schedule it. I asked if they thought it was reasonable that I should take another day off work for their mistakes. They did not see the problem. Lies all around and total unprofessionalism. I'll stay with Brighthouse for 20 bucks more and no contract. They screwed themselves on this one. FYI...2 of my friends have Verizon FIOS and both had similar install problems, but neither one has the install anywhere near the power meter. Why is that? I rest my case.
