- Report: #1117608
Complaint Review: Verizon FIOS - New York New York
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Author Not Confirmed
Why?
Verizon FIOS
140 West Street New York, New York 10007 New York, 10007 New York, USA
Phone:
212-395-10000
Web:
http://www.corporateofficeheadquarters.com/2011/02/verizon-corporate-office-and-corporate.html
Categories:
Business Rating:
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Verizon FIOS Credit Ruined over a $25.07 bill NEVER received New York New York
So,
I have been a Verizon Wireless and FIOS customer for years.
Never paid a bill late. Ever.
Moved to a location where FIOS was not offered and went with AT&T.
Services ended with Fios on 10/18/2013, received final bill in November. Paid it that day. IN FULL.
Yesterday, I receive a letter from a collection agency that Verizon had placed me for collection for $25.07!!!
I called the corporate office (complaint department) , explained the situation, asked what was going on.
I was told it was a bill from movies rented on 10/04/2014.
I was told that this did not appear on my final bill (received in November) because rented (on demand) movies are like "long distance and billed after the fact".
I was very upset, and told them had I received a bill for $25.07 I most certainly have paid it, despite the above reason making NO sense.
My perfect payment history should have verified this claim.
I asked them to remove the collection line from my credit , and they refuse. They said I can pay the collection agency, which is unsatisfactory as it will STILL reflect on my credit as a "paid collection account".
So, after being a stellar customer for YEARS, Verizon feels really good about jacking my credit for a $25.07 bill that I never received and makes no sense.
You would think if the movies I was billed so late for (10/4 - remember I ended service on 10/18) and received "final" bill in NOVEMBER, these rentals would have been on that bill.
Not disputing the rentals - disputing the crappy billing procedures Verizon utilizes.
I will continue pursuing this. Oh boy will I!
Not that Verizon cares, but one of my 3 wireless lines has a contract expiration of 01/23/2014 - guess I will not be renewing with them
