- Report: #568224
Complaint Review: verizon wireless - Atlanta Georgia
Reported By:
anonymous -
Texarkana, Arkansas, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
verizon wireless
PO Box105378 Atlanta, 30348 Georgia, United States of America
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verizon wireless Deducted $200.00 from my bank for early termination fee, even trhough I never had a contract Atlanta, Georgia
On 3/19/2009 I purchased a Telephone from Russell Cellular of Texarkana and intigated month to month service, they assigned this service to Alltel, later Alltel sold or merged with Verizon Wirless. After a few months of paying for service charges not ordered by myself I cancelled my service with Verizon Wireless. When I received my final bill there was a $200.00 early termination fee that had been charged to my Bank. I attempted to discuss this with Customer Service at Verizon but they refused tpo discuss this and stated I had a 2 year contract.
2 Updates & Rebuttals
Bernalillo Observer
Bernalillo,New Mexico,
United States of America
READ YOUR CONTRACT - YOU DEFAULTED
#2Consumer Comment
Wed, February 17, 2010
You went through a re-seller of services (any service not provided directly). Russell Cellular is simply a company that receives compensation from a cellular provider for offering their product for sale. Russell has no cell towers, no equipment - they simply SELL SERVICE.
Your contract with Russell clearly states this simple fact, just as it states the length of your obligation. You suggest you had, "month to month service", which is in part correct. However, details of the contract will most probably show your obligation was to continue this "month to month service" until your TWO-YEAR CONTRACT TERM expired.
Again, Russell is simply a re-seller. Had you gone directly to a cellular provider, you would have had a choice of MANY PROVIDERS. Instead, you went to Russell - a company who deals with ALL CELLULAR PROVIDERS and they provided details on the best plan based on your needs.
Most importantly, you are bound by the terms of the contract with Russell. The fact that they, "...assigned this service to Alltel...", which was later bought out by Verizon does not release you from the terms of the contract. You were not released from your obligation when the companies merged.
You indicate that, "After a few months of paying for service charges not ordered by myself" - you canceled service. You were (and are still) obligated to remain with Russell for two-years. Note, REMAIN WITH RUSSELL for two-years; they held your contract. You were their customer and they arranged service through Alltel. You received services (your cell phone functioned) for dollars paid - you failed to remain for the duration of the contract and were thus billed an agreed upon amount.
Keep in mind, Russell was paid a fee by Alltel when you signed their agreement. Not honoring the terms and terminating service meant Alltel was out of pocket the amount paid to Russell. They are entitled to recover those fees, no matter if they were greater or less than the $200.00 you were penalized. The amount is your obligation for terminating. Had you read the contract - this would be clear to you.
Sorry -- you are out the $200.00 and Alltel/Verizon ahs recovered the loss they suffered when you terminated.
http://www.verizonwirelessliestocus
Cleveland,Ohio,
United States of America
Verizon Wireless Lies to Customers.info
#3General Comment
Wed, February 17, 2010
Verizon Wireless File A Complaint with the FCC, Federal Communications Commission or BBB, Better Business Bureau direct online filing against Verizon Wireless at http://www.verizonwirelessliestocustomers.info/?page_id=255 EZ easy quick file for Verizon Wireless.
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Verizon Wireless File A Complaint with the FCC, Federal Communications Commission or BBB, Better Business Bureau direct online filing against Verizon Wireless at http://www.verizonwirelessliestocustomers.info/?page_id=255 EZ easy quick file for Verizon Wireless.
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