- Report: #1336114
Complaint Review: Verizon Wireless - Internet
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Author Confirmed
Why?
Verizon Wireless
Internet, USA
Web:
www.verizonwireless.com
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Verizon Wireless Data overages Internet
I've had several incidents over the past 4 years where I will receive an alert stating that my data is at 90% and I will still have a week or two on my plan so in order to avoid a 15.00 charge per gigabyte I increase our data plan. I've increased my plan 5 times in a row and when I've contacted customer service and they pull up our account I'm told that we never used close to the 3 gigs but I had a 12 gig plan dues to the notifications. I was told that there must be a glitch in the notification and I moved my plan back down to 3 but was not offered a refund for their notification glitch. I would be fine again for months and then it would start happening again. I even have 2 bonus gigabytes!! This is a fraudulent practice to increase money from data plans but never refund the customer for the fraudulent charges.
