- Report: #106426
Complaint Review: Verizon Wireless - Internet
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Verizon Wireless
www.verizonewireless.com Internet, U.S.A.
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Verizon Wireless ripoff billing, fraud billing, no help, no customer service Schaumburg Internet
Since adding a new line to my Verizon account, I have had charges on my bill not incured by me. A total of $472.35 has been charged to my account every month.
When I call to resolve the issue customer service is of no help. I am told that they cannot access my account or that my account number does not exist. Each time is a new excuse. They tell me that they need to investigate the problem further and will follow up with in 24 hours.
After 11 phone calls to customer service and financial services and 4 trips to the Verizon store, I am still at square one. NO ANSWERS!
After 8 weeks, I have recieved notice that I am being turned over to collections for charges that I am not responsible for. COLLECTIONS? It's their fault for not resolving the situation and being unable to access their own files. Why is that my fault? How rediculous.
Jason
Indianapolis, Indiana
U.S.A.
When I call to resolve the issue customer service is of no help. I am told that they cannot access my account or that my account number does not exist. Each time is a new excuse. They tell me that they need to investigate the problem further and will follow up with in 24 hours.
After 11 phone calls to customer service and financial services and 4 trips to the Verizon store, I am still at square one. NO ANSWERS!
After 8 weeks, I have recieved notice that I am being turned over to collections for charges that I am not responsible for. COLLECTIONS? It's their fault for not resolving the situation and being unable to access their own files. Why is that my fault? How rediculous.
Jason
Indianapolis, Indiana
U.S.A.
2 Updates & Rebuttals
J
Boston,Massachusetts,
U.S.A.
They really are crooks!
#2Consumer Suggestion
Wed, September 01, 2004
It is amazing, isn't it? I had a huge problem with them, that is still ongoing becuase they too turned my account over to collections- I had my phone shut off because I moved, and reported the address change in writing and over the phone, yet it never went through. I paid my mothly fee, but apparently there were overages, which I had no intention of paying without seeing a statement. After promises of correcting the situation, I get sent to collections, now for close to $400 because they charged me an early termination fee of $175!!!! If they ever manage to prove I owe for overage minutes, I'll pay. But I will take that $175 termination charge to the grave!!!!! I wish the FTC would step in and do something! It sounds like more people than not have been screwed by Verizon Wireless. Their customer service is none-existent. All they try to do is get you off the phone.
Jenna
Jax,Florida,
U.S.A.
Verizon Wireless...Once was a reputal company~~~~
#3Consumer Suggestion
Wed, September 01, 2004
I was a customer of verizon for four years.no complaints...Until around Jan of 04'.I began to question the compentence of verizn billing.I tried to contact them on this matter and i was never able to communicate with a fully "english" speaking person..Do not get me wrong ~i am in no way judgemental~~However, i am american and i am a very outspoken person.... My Jan bill was Questionable so i called to get some explaination~~all i could get was someone that had no idea what iwas "inquiring about" even though i described word for word in plain spoken english~ My aggrivation is as simple as this: i have been having a billing problem with verizon for sometime and they simply chose to ignore this problem no matter how hard i tried to explain in simple context.. they chose to ignore me and my certified letters of dispute~Even though i continued to pay them $100. a month even though i disputed my bill...(just to keep my credit in perfect standing)they F"*cked me over and disconnected my service and charged me the $175. cancellation fee for two phones. My billnow stands at $784.00 and they will get this money only whenthey pry it from my cold dead fingers~~not a minute before...( i share a dislike with all of you over this corrupt, money hungry,usless phone service. I went out and ordered service with someone else and verizon can rot ~~i tell all my customers to run as far away as they can from verizon~~~~~~~
