- Report: #1360385
Complaint Review: verizon wireless - Nationwide
-
Author Confirmed
Why?
verizon wireless
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
verizon wireless lied or misrepresented sale Nationwide
I was called on cyber monday 2016 and was told about exciting promotions from verizon wireless. I was interested since i wanted to purchase a phone for my son for Christmas and also upgrade my flip phone to a smart phone. I inquired about a special of buying one I-phone and getting one free and I was told it required a trade in of another smart phone. He then told me about another promotion where I can get the moto z droid for 10.00 per month. No trade in required. He went on to tell me he himself has this phone and it's a great phone. I went ahead an ordered two, one for me and one for my son. He explained to me that I will get a safety plan where it will stop data usage once i run out unless I use a wifi connection. He recommended when I get the phones to go to the phone center store to make sure that service is connected to it and to have the maintence service put on in the event it breaks, lost or stolen.
I went to the phone center just like he recommended and took care of that. I also wanted to purchase my son a simple pair of headphone jaks so he can listen to music. I was told these phone require a wireless headphone which cost over $100. So I bought it, only to find out when I had to return to the phone center store to inquire what a device was which was included with the phone, was used for and I was told that is what you use to plug in regular headphone jaks into. So I spent over a hundred bucks for nothing!! I confronted the girl about it, she apologized and said she didn't know?! Its not like I could return the item since I had already sent it to my son for Christmas.
Up until recently when Verizon simplified their bill I had no idea I was being billed $26 per month per phone instead of the agreed to $10 per month. I called and spoke to Jasmin on Feb 28th. She checked and said there was no such promotion. I know for a fact there was I saw it on the internet but she claims it required a trade in. I told her I don't believe that is correct and explained how the phone I originally wanted was the I phone and the man explained it required a trade in but moto z droid did not! She agreed to send a promotion escalation form to her higher ups and said she will call me back with their response She could not tell me how long this would take. It's now March 7th and I have not heard back, but on my email I get a the summury of my phone bill which I had requested with no changes on it.
