- Report: #1400226
Complaint Review: Verizon wireless - Nationwide
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Author Confirmed
Why?
Verizon wireless
Nationwide, USA
Phone:
800-922-0204
Web:
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Verizon wireless Lied to me about closing my account and still billing me!!! BASKING RIDGE Nationwide
I tried to close my Verizon account after continued service, tech, and billing issues. Spent way too much time on the phone with them over issues they created and denied. Called 9/14/17 to close my account, spoke to a rep and was told everything was closed and no balance which I knew was not true and kept asking him to confirm. Kept telling me it was closed an no balance and no other info\disclosures were provided by Verizon. Called back to try to get this cleared up and found out the rep lied to me and not only did he not close my account, he simply according to Verizon "suspended" my account and I would still be billed even though my numbers had already been moved to another carrier. Was on the phone again for 40 minutes plus trying to get this resolved and after all this time not only did Verizon not correct this mistake, they told me they would not close my account and the billing would continue and call back at the end of the month and they would fix it. So now because Verizon reps lied to me, I have a still active account that they refuse to close. I find it amazing they think they can lie, cheat, and mislead their customers and think that's just fine. They have become in my opinion one of the most dishonest deceptive companies I have ever dealt with which is why I tried to leave.
