- Report: #1338072
Complaint Review: verizon wireless - Nationwide
-
Author Confirmed
Why?
verizon wireless
Nationwide, USA
Phone:
1-800-VERIZON
Web:
verizonwireless.com
Categories:
Business Rating:
(0)
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verizon wireless Verizon Wireless 7Plus trade up SCAM Nationwide
I was told through the IPhone 7 promotion that I could trade in my IPhone 6plus cell phone and receive a new iPhone 7 plus phone by paying just the taxes. They now have told me that my phone - that could only be sent to them through the mail - was only worth $ 122.00, and that I will have to pay 39.00 a month for months in order to pay for this new 7plus phone. I told them that I wanted my old phone back and I would return this phone. They said that the 14 days were up so they cannot return my phone. I contacted them as soon as I received their email stating how little they would credit me for my 6plus. My 6plus was in excellent working condition. I was using it right up until the day I sent it to them. I had told them there was only a small 1/2" to 3/4' crack Above the screen, not even on the screen. I believe they deliberately waited to send me the email of how much they would credit me for my phone until it was too late to cancel my order. I received their email on Oct 28th. I responded immediately voicing my outrage, but they did not respond. I then spent 1 hour 21 minutes minutes on the phone November 3rd with Stacey rep explaining to her that I just wanted my old phone back and that I felt this was a scam and that is why they did not let me do the exchange in a store - in person. She said the best they can do is let me return the new phone and I won’t get charged for it, but I would not get my 6Plus back!!!! This is ridiculous. They said the fair market value of my new phone is $347, and fair market value of my 6plus is $245. Why are they trying to now charge me $36.24 for 24 months!!!
I would like them to credit my bill for the 7 plus phone if they really cannot give me my old phone back - in the proper working condition it was in when it was sent to them.
Nov 4, Matt called me and said he would decrease my data plan to offset my now increased bill, I said that does not help because I am still paying $850 for a phone I do not need. I said to either return my phone or give me a refurbished 6 plus. He said no. He then said he would give me another 300 off the cost of the phone. I said no because I would still be paying 500 for a phone I don’t need.
