- Report: #20094
Complaint Review: Verizon Wireless - Waterford, Norwich, location of customer service 800#? Connecticut
-
Author Not Confirmed
Why?
Verizon Wireless
CT: 800# given by information for customer service Waterford, Norwich, location of customer service 800#?, Connecticut, U.S.A.
Phone:
800-922-0204
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Verizon Wireless ripoff. Disabled consumers should go elsewhere, or they will PAY dearly. Norwich-Waterford, Connecticut
These employees need training for how to deal with Disabled Customers. We have feelings and deserve respect too.
After dealing with several employees, I finally realized that what one employee told me was true, they (Verizon Wireless) will do anything to get customers like me off of their current plan. At the time, I thought that this employee was negative. However, now I know that she was the honest one.
I spent almost 2 months trying to resolve the problems--during this time, I did not use but was billed for the service. I had been previously told that my account was closed. I later learned that this was in error. My address got deleted from the computer; they don't know how. It cost me over $100 for not one second of service during this 2 month period--Denise at the 800# said that she could credit me, then she reneged.
I recommended this company to several others. Part of me wishes that I hadn't. I never anticipated the rate increases, service cuts, or devious CSRs/salespersons. In an attempt to improve service/resolve my dilemma, I requested the name/address/phone of management--no one knew. (Any company that strives for excellent customer service, does not make it difficult for the consumer to share negative info...they welcome it! They believe that they can learn from their mistakes.)
I was sent on a wild goose chase which cost me lots of time and money. It came to a point where I just had to cut my losses.
With the cell phone, I was able to go out more--without a companion. I knew that assistance was just a phone call away.
Without the cell phone, I have become more homebound. I have been without Verizon Wireless phone service for about 2 months now. Loss of service has had a very negative affect on my life.
I hope that some day Verizon will work with Customers with Disabilities. They are in a position to really make a difference in our lives.
Disabled Customer
Norwich, Connecticut
After dealing with several employees, I finally realized that what one employee told me was true, they (Verizon Wireless) will do anything to get customers like me off of their current plan. At the time, I thought that this employee was negative. However, now I know that she was the honest one.
I spent almost 2 months trying to resolve the problems--during this time, I did not use but was billed for the service. I had been previously told that my account was closed. I later learned that this was in error. My address got deleted from the computer; they don't know how. It cost me over $100 for not one second of service during this 2 month period--Denise at the 800# said that she could credit me, then she reneged.
I recommended this company to several others. Part of me wishes that I hadn't. I never anticipated the rate increases, service cuts, or devious CSRs/salespersons. In an attempt to improve service/resolve my dilemma, I requested the name/address/phone of management--no one knew. (Any company that strives for excellent customer service, does not make it difficult for the consumer to share negative info...they welcome it! They believe that they can learn from their mistakes.)
I was sent on a wild goose chase which cost me lots of time and money. It came to a point where I just had to cut my losses.
With the cell phone, I was able to go out more--without a companion. I knew that assistance was just a phone call away.
Without the cell phone, I have become more homebound. I have been without Verizon Wireless phone service for about 2 months now. Loss of service has had a very negative affect on my life.
I hope that some day Verizon will work with Customers with Disabilities. They are in a position to really make a difference in our lives.
Disabled Customer
Norwich, Connecticut
2 Updates & Rebuttals
#20
Sun, May 12, 2002
Dear James: I'm glad you agree that a company faux pas is not the consumers fault. Unfortunately, it seems that this is not the local Verizon policy. Are you in a position to resolve this matter at Verizon? If yes, please provide your mailing address, etc. so that I can address outside of the internet. (PS: I do not have internet service, I need to go out to use it which is difficult for me at times.) Thank you.
James
Los Angeles,California,
Don't Understand
#3UPDATE Employee
Tue, May 07, 2002
Hello sir/madam I work for Verizon wireless and couldn't help but take notice to your story. Frankly, I don't understand what it is you are having troubles with. I understand what you had said about getting deleted from the system, but thats not your fault and you shouldn't be held liable for that. However, would you please explain what you meant by the pricing plans and the Sales person being dishonest? How were they dishonest? JC
