- Report: #1388240
Complaint Review: Verizon - Nationwide
Reported By:
Johnny Cajuste -
Wolcott, Connecticut, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon
Nationwide, USA
Phone:
1 (800) 922-0204
Web:
https://www.verizonwireless.com/
Categories:
Business Rating:
(0)
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Verizon I have not been a customer of verizon for over a year, yet money is being taken from my bank account for services they are not providing me. Verizon requires a pin number or that I go to Verizon 15 miles away when I am stuck to a bed and immobile. Verizon is claiming that they are unable to reset pin number to an account that they manage to ensure I am not longer being billed illegally and unfairly and that I am refunded the number payments they have been taking from my account without my consent. I chatted on the phone and online with customer support and they claimed they can't help me. Nationwide
I left Verizon over a year ago yet money is being taken from my bank account by Verizon illegally, unfairly and without my consent. Customer support for phone and online are demanding that I provide a PIN that I no longer remember and that I drive to 20 miles away to a Verizon store to resolve the issue. I have a handicapped and cannot visit their store. I asked them to send a representative but refused to do so. I need this issue rectififed as I am being overcharged for services I am not receiving.
Verizon refuses to reset the PIN number for an account that should not exists any longer. I am not sure if they are forcing customers to their doors to hopefully have their sales reps conned them into rejoining their firm. Verizon I need my money and I want to stop taking money from my bank account when your agents have confirmed that my cell phone number is no longer with your company. Go make your money the ethical way.
