- Report: #88293
Complaint Review: Verizon - Trenton New Jersey
-
Author Not Confirmed
Why?
Verizon
PO BOX 4830 Trenton, 08650-4830 New Jersey, U.S.A.
Phone:
(1800)287-9966
Web:
N/A
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Verizon Telephone Service ripoff dishonest fraudulent billing on a scam, a victim stationed at McGuire AFB from Sao Tome Trenton New Jersey
Hello my name is Jody Potts, I am in the Airforce stationed at McGuire AFB, New Jersey. I recieved a telephone bill from verizon for $309.00, $258.00 was to a city in south Africa called Sao Tome. I did not make these calls and informed verizon of that. They sent me to the verizon fraud department for more info. The fraud department said I had been scamed over the internet and that it is a problem with many verizon comestomers. I contacted the billing departmert and they said that I was responsible for the bill.
I got more info about this issue and found out that many people have been involved in this scam all over the country and there phone companies (AT&T,ITT) credited there accounts instead of charging then for calls they did not make.
I called Verizon back and said the had recieved a memo about this problem and would not be responsible for the charges leaving me to pay the $309.00. I ask them to send me a copy of that memo and they said that is vas confidential and could not provide that for me,so I disconnected my phone service with Verizon.
Jody
Mount Holly, New Jersey
U.S.A.
I got more info about this issue and found out that many people have been involved in this scam all over the country and there phone companies (AT&T,ITT) credited there accounts instead of charging then for calls they did not make.
I called Verizon back and said the had recieved a memo about this problem and would not be responsible for the charges leaving me to pay the $309.00. I ask them to send me a copy of that memo and they said that is vas confidential and could not provide that for me,so I disconnected my phone service with Verizon.
Jody
Mount Holly, New Jersey
U.S.A.
1 Updates & Rebuttals
John
Trenton,New Jersey,
U.S.A.
RESIDENTIAL CUSTOMERS IN NJ CAN'T GET PHONES INSTALLED!!
#2Consumer Comment
Tue, May 25, 2004
One way, or another, Verizon of NJ has "lost it" completely! (1) They encourage customers to place orders on-line yet their help can't, or won't, take the time to READ the information the customer enters. (2) Phone "service"--that ends at the top of the telephone pole--is considered "INSTALLED!" (3) The customer service call center hasn't a clue as to what is going-on outside their office. The workers in this center could well think they are a call center for a Chinese take-out! The result is the call center can't even give you a REMOTE idea as to when, if ever, you will have your phone installed! (4) Rather than "give up," and admit they lost the ability to install phones--and begin cooperating with private contractors--so perhaps, maybe, 5 residential installations A YEAR can be completed in New Jersey--Verizon wants you to believe they are every bit as efficient as they were in their previous life (as New Jersey Bell Telephone circa 1955.) This is similiar to a once-great professor who is now living in a doorway and drinking from a paper bag. The New Jersey Board of Public Utilities and the Administration of Democratic Governor Jim McGreevey should step-in and reign-in this "derelict" company. Residential phone customers in New Jersey deserve the same quality phone service large businesses get!
