- Report: #1410573
Complaint Review: ViaSat Inc - Englewood Colorado
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Author Confirmed
Why?
ViaSat Inc
349 Inverness Drive South Englewood, 80112 Colorado, United States
Web:
www.exede.com
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ViaSat, Inc The service for the WIFI is awful and very poor customer service. false advertising, poor customer service and installer lied and said it was month to month service. Englewood Colorado
My boyfriend and I live in a rural area. They told us that this would work great for internet services. The WIFI was awful and we called to cancel and they said please send back the eye and the modem and we will stop the billing. Mind you when they came to install the man told us that this is a month to month service. I have spoke to numerous operators at this company and many just hung up on me when I told them of my issue. This place is a rip off and very poor customer service and the installers apparently gave inaccurate information upon install. I would not ever recommend this service to anyone.
Signed up for what I was told a month to month service. The service and the WIFI was awful. When I called to cancel they advised me that they would be sending me a box for the eye of the sattelite and the modum. I did send back the equipment as I was advided to so. Then we get a bill in the mail for 163.50 stating it was the fee for the rest of our contract. I advised them that the installer advised me that there wasn't a contract that it was month to month. I called customer service and they have hung up on me 3 times. They have now sent the bill to collections. I am super mad about this. Poor customer service and poor advertising and dishonest installers.
