- Report: #1315476
Complaint Review: Vidanta Mayan Nuevo Vallarta -
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Vidanta Mayan Nuevo Vallarta
USA
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Vidanta Mayan Nuevo Vallarta Deceived and robbed Nuevo Vallarta Mexico
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To whom this may concern : I had the most horrifying experience at this place. The sales people are scam artists. We went to presentation on 6/26/16 for the timeshare resort there. They started at 24,900 for a two bedroom told them no no no many times. Then when we went down stairs. Another sales lady told us they had an available grand Mayan two bedroom suite available because someone had upgraded and they couldn't make profit off of it and would sell it for 8900 which would be $72 month financed. They said would be approved through Bank of America. I asked if it would be exactly what was promised upstairs and they said yes and only difference was the grander room.
We agreed as it was a wonderful deal compared to what they had upstairs. They came back and said that bank had not responded as of yet and because of that they would only charge us tax and closing costs which was $2822 but would need to be paid now. We asked them to confirm that we were getting the same things and they confirmed and showed us pic of room again . After we went to sign noticed it said destino unlimited on paperwork and they said it was because that's the website used for vida vacations but not to worry they said we were getting all same things promised $699 only when used for the grand Mayan two bedroom suite , or we could choose to use only one bedroom for 499 or studio for 299.
They confirmed all and after we even asked them to show us what we purchased in the specific pic of what they said we were purchasing and they took us up. Today 7/6/16 I went to book a reservation and noticed that this expires in 5 years when they said it wouldn't , noticed it was not through vida but through something called destino unlimited , we were told today after calling that all those above things we were promised were for vida vacations but they had sold us something called destinos unlimited and that it was not those prices it was 1400 for two bedroom , 900 for one bedroom and 800 for studio. I'm completely dumbfounded on how everything they said was a complete lie!!!!!
They even went back to show us the room that we bought and confirmed everything a million times. How can these horrible people get away with this. We were robbed and scammed!!! Completely deceived! We were told we were purchasing one thing when we were purchasing something we had never even heard of. This is horrible and deceiving. I have no idea how a company that is worth so much would do this to their guests. We were looking forward to taking our family and friends we had loved it and you guys took us for all we had. I want our money back because we did not get what we purchased. I even took pic of what they said we were purchasing and the lady writing prices . image1.jpeg image2.jpegCrystal Cote Sent from my iPhone
1 Updates & Rebuttals
RESOLVED
#2Author of original report
Tue, July 12, 2016
The company has contacted me and given our money back. Issue was resolved thank you .
