- Report: #585083
Complaint Review: Villa Group and Universal Vacation Club - Internet Internet
Reported By:
Sarah -
, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Villa Group and Universal Vacation Club
San Diego CA and Cabo San Lucas Internet, Internet, United States of America
Phone:
Web:
www.villagroup.com and www.uvc.com
Categories:
Business Rating:
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Villa Group and Universal Vacation Club Timeshare Fraud/Scam...terrible customer service!! Internet
Recently visited Cabo San Lucas where I stayed at Villa del Palmar. I went to a timeshare presentation at El Arco (villa group) and signed a contract for a timeshare. Now I am finding out the repercussions of my bad decision. There was misinformation and deceit from the very beginning by Villa del Arco and the Villa Group so BEWARE if you travel to Mexico and attend a timeshare presentation. First off, I signed assuming I was signing in 2010 for the next year so I could vacation then. They also told me the first year maintenance fees would be included in purchase price. This is not the case. They are now calling me and asking for maintenance fees from last November until now (approx $700 total) and also asking for my monthly payments. I just put down over $4000 last month and they already are expecting more and I was under the assumption that I wouldn't be vacationing until next year! The contract was very small print and my sales rep-Rita-was very confusing. There were 3 other witnesses to this event and they were confused after the fact also. There was loud music the whole time(only turned down at times people bought so there was silence when champagne bottle was popped), many different "higher up" sales people would come over and add some more non-sense and etc. What a mess! On top of this, before I signed, I asked if they run credit checks and etc? The main salesman said that they don't and that it was "Mexican financing." I asked what happends when someone doesn't pay, he said that they recoup the loss by keeping the down payment and then resell the unit. That is not true. I was informed that it was actually a U.S. based company and that I would be referred to collections and etc if I didn't pay. I will be contacting the BBB, attorney general for California, the Mexican governing body for consumer complaints(PREFECO) and I may even fly down to Cabo again to actually talk to someone in sales from El Arco. I have not been able to get a hold of anyone from Universal Vacation Group, Villa Group, and etc. No one returns phone calls or emails. If someone answers anywhere, they refer you to another person and they do not help either.
4 Updates & Rebuttals
margaretsims90
Alabama,USA
BEWARE of the Villa Group Timeshare
#2Consumer Comment
Thu, June 25, 2015
This company is one of the most fraudulent developers ins the timeshare industry. The only thing you can do is cancel your timeshare contract. I recommend you to visit http://www.timesharescam.com/blog/198-beware-of-the-villa-group-timeshare/, there is good information about these fraudulent companies.
SandraLaw
Hayward,California,
What is Rescinding a timeshare?
#3Consumer Comment
Wed, June 11, 2014
What is Rescinding a timeshare? Rescinding a timeshare is a legal way to cancel a timeshare contract, sometimes with the possibility to get your money back and usually within a certain number of days, this depending on the place where you purchased the timeshare. In Mexico, there is a 5 day cancellation period, and even though some timeshare salespeople might ask you to sign away your right to cancel during the sales presentation, you still have the legal right to rescind.
Developer''s Representative
San Diego,California,
United States of America
Developer's Response
#4UPDATE Employee
Sun, April 25, 2010
Dear Member, thank you for bringing this to our attention. We do the best that we can to respond to each of Member's issues and hope that we can work with you to get this resolved. If you are having problems connecting with someone to resolve your issues at this point, please contact me, the Developer's Representative, and I will be sure to discuss what we can do to to improve this and put your issues to rest. You may contact me at 619-683-2338 in Puerto Vallarta and we can work together to handle these issues.
Regards,
Developer's Representative
Villa Group
Jeff Robbins
Idaho Springs,Colorado,
United States of America
UVC Member Discussion Website
#5Consumer Suggestion
Sat, April 24, 2010
I have had dealings with UVC, the Villa Group Developer and ResortCom for the past 10 years and fully understand your frustrations. I recently published a website addressing many issues and concerns (www.universalvacationclubmembers.com) and request you to read and respond. The only way we as Club Members can gain strength is through communication and numbers. Thank you.
