- Report: #557424
Complaint Review: Vinesse - American Cellars Wine Club - Westlake Village California
Reported By:
bd in pa -
Meadville, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vinesse - American Cellars Wine Club
822 Hampshire Road, Suite E Westlake Village, 91361 California, United States of America
Phone:
Web:
www.vinesse.com
Categories:
Business Rating:
(0)
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Vinesse - American Cellars Wine Club Misleading and questionable Westlake Village, California
I joined Vinesse in June of 2009. The shipments were supposed to arrive approximately every other month. As a reward for joining I was to receive a Wine tote with the third shipment.
I received 5 shipments between June 12th and September 27th. With the September shipment I received a card on which I could choose my gift for joining. I chose the gift mailed the card in and never received it.
In October I received a bill for a membership fee that they would have to impose. This fee was not disclosed when I joined. With that bill was also included a coupon for a future purchase. I used this coupon in October on a purchase, was charged the membership fee in a separate billing and never recieved another shipment of wine after that.
Upon calling on January 20th, I was told that I must have never received the letter they sent that indicated they could no longer ship to Pennsylvania. When I asked for a refund of the membership fee I was told that the fee I paid in October was for June 2009 through the date of the last shipment so I was not eligible for a refund.
I requested a cancellation of my account which they said they took care of so if they ever do ship to Pennsylvania again - I won't be buying from them.
Bottom line - I think they have some shady communication practices and don't always follow through (ie: free gift for joining)
1 Updates & Rebuttals
westlake village,
California,
U.S.A.
California,
U.S.A.
wine tote and credit issued to customer
#2UPDATE Employee
Sat, January 23, 2010
At Vinesse, we are only satisfied when our customers are and we apologize for any confusion regarding the membership. We have packaged up a wine tote and the package delivered to the customer today, 1/22/2010. In addition, the membership fee has been credited to the customer. The account has been canceled and there are no additional wine shipments that will be sent to the customer.
