- Report: #406279
Complaint Review: Vinesse - American Cellars - Westlake Village California
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Author Confirmed
Why?
Vinesse - American Cellars
822 Hampshire Road Suite E Westlake Village, 91361 California, U.S.A.
Phone:
800-823-5527
Web:
N/A
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Business Rating:
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Vinesse - American Cellars Another RIPPED OFF customer!!! Westlake Village California
Buyers beware!!! Wine is of very poor quality. Average cost of wine per bottle is $6 or less. Vinesse charges $16.50 per bottle after the "introductory offer".
Called Vinesse to cancel my membership... 24 days later I receivedanother shipment of 6 bottles for $99. Vinesse claims the shipment was already processed when I canceled my membership. I was then informed that I could return it at my expense. I contacted my credit card company to file a "dispute" and again called Vinesse to ask them to pick up the tab for the return shipment. I was then told that according to their records I canceled my membership on the same day I received my second shipment. Every time I asked to talk to a supervisor, I was put on hold and eventually disconnected.
Please save yourself a lot of disappointment and aggravation. Do not deal with Vinesse or join any of their "wine clubs"... they are in the business of ripping people off by selling substandard wines and then using shady business practices to force you to make additional purchases. In short... this wine club is a SCAM!!!
N. fernandes
Lebanon, New Jersey
U.S.A.
Called Vinesse to cancel my membership... 24 days later I receivedanother shipment of 6 bottles for $99. Vinesse claims the shipment was already processed when I canceled my membership. I was then informed that I could return it at my expense. I contacted my credit card company to file a "dispute" and again called Vinesse to ask them to pick up the tab for the return shipment. I was then told that according to their records I canceled my membership on the same day I received my second shipment. Every time I asked to talk to a supervisor, I was put on hold and eventually disconnected.
Please save yourself a lot of disappointment and aggravation. Do not deal with Vinesse or join any of their "wine clubs"... they are in the business of ripping people off by selling substandard wines and then using shady business practices to force you to make additional purchases. In short... this wine club is a SCAM!!!
N. fernandes
Lebanon, New Jersey
U.S.A.
1 Updates & Rebuttals
westlake village,
California,
U.S.A.
California,
U.S.A.
100% Guarantee
#2UPDATE Employee
Mon, November 02, 2009
At Vinesse, we pride ourselves on customer service and regret
that the customer was not satisfied. We
offer a 100% guarantee of satisfaction on all products. The customers offer was to receive the first
shipment at half-price plus free shipping, which he did receive. After the introductory shipment, the offer
indicates that the customer will be charged an average of $12-$15 per bottle,
plus shipping and handling, which is our regular price.
Both of the shipments were accepted by the
customer and not returned to us. We
apologize for any confusion or misunderstanding.
At Vinesse, we pride ourselves on customer service and regret
that the customer was not satisfied. We
offer a 100% guarantee of satisfaction on all products. The customers offer was to receive the first
shipment at half-price plus free shipping, which he did receive. After the introductory shipment, the offer
indicates that the customer will be charged an average of $12-$15 per bottle,
plus shipping and handling, which is our regular price.
Both of the shipments were accepted by the
customer and not returned to us. We
apologize for any confusion or misunderstanding.
