#2
Wed, August 12, 2009
We at Vinesse reached out to the customer to remedy this concern. We spoke with the customer and were able to resolve the shipping address issue, as well as the shipments that were returned to the warehouse. On 8/12/2009 the customer was issued credits for the two shipments and the customer is still an active member of the wine club. The customer stated that she appreciated the help and was glad that all was updated and corrected. We regret the confusion and mistake and are happy to have the opportunity to make it right.