- Report: #1181330
Complaint Review: Vinesse Wines - Internet
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Author Not Confirmed
Why?
Vinesse Wines
Internet, USA
Phone:
800.823.5527
Web:
www.vinesse.com
Categories:
Business Rating:
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Vinesse Wines AKA Vinesse Wine Club failed to issue a refund on wine that was not delivered, 100% satisfaction guarantee is a joke Internet
The delivery service would not give me a delivery time that worked with my schedule so I cancelled the delivery and called Vinesse to say how disappointed I was that they didn't have a better delivery service. I cancelled my order and was told to complete a form so they could refund my credit card. I completed the form but never received my refund. Now I have to spend additional time reporting this to my credit card company. There is no 100% satisfaction and they didn't seem to care. They did so that I would have to pay for the shipping charges. What a rip-off. That was never communicated to me until after I cancelled for cause.
Also, the original promotion included a wine carrier tote with the first order. When I called to start my membership, I was told it would be sent out with my 3rd order. Maybe that was in the fine print and 2pt font. I still can't find it in the original offer.
