VG_Joe
Toronto,#2UPDATE Employee
Tue, March 06, 2012
Sorry to hear about this situation. It sounds like the root of the problem can be traced to when you opened the account with an inactive email address. We use email as the primary method to communicate with our customers, so if that address isn't active our support team may have trouble contacting you or verifying your identity. I would need a little more info to investigate (i.e. your original Virgin Gaming username and preferred email address), but this shouldn't be difficult to resolve.
It should be noted that we have a strict policy against members creating multiple accounts, and this is to protect the integrity of our competitive playing environment. If you have opened more than one account (for any reason) this may have triggered a red flag in our system and contributed to the problem you're experiencing.
If you can provide the info above we'll work with you to sort out what happened and get you playing again!