- Report: #1355387
Complaint Review: VIRGIN MOBIL - Internet
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Author Confirmed
Why?
VIRGIN MOBIL
Internet, USA
Web:
Virginmobil.com
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VIRGIN MOBIL Bought a iPhone from Virgin Mobil tried to return and said I never purchased phone. Its on my bank account Virgin Mobile Plainfield, IN Internet
I bought a phone from Virgin mobil (iPhone 7 plus)over the internet. Phone has bad static and drops calls. Had phone less than 24 hrs. Called Virgin Mobile to return and they said that I never purchased a phone from them so I couldn't return it. They said that the order number that I have does not match any orders. My bank account shows that Virgin Mobil took $724.00 out of my account.
They told me that I was stuck with the phone. I am elderly and can't afford to lose that much money. Then I wanted it unlocked so I could try to sell it and they said because it was a Virgin Mobil phone they couldn't unlock it for 12 months.
