- Report: #1367390
Complaint Review: virgin moble - Internet
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Author Confirmed
Why?
virgin moble
Internet, USA
Web:
www.virginmoble.com
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Tell us has your experience with this business or person been good?
virgin moble virgin moble pay as you go plan Internet
virgin moble
Took my money and will not refund.
My account was on auto pay but I filled up the account with over 100 dollars almost 200, and I asked if I could top-up out of my account balance because I only used the phone in my car for emergences. I found I was not using as many minutes and they said yes. After the third time using this pay method Virgin Moble said they could no longer to that and I would have to keep giving them more money. Really!!! I still have $74.10 in my account and they want more money. So I said no cancel my account and please refund my money. They will not refund the money. I guess this is just Virgin Mobles way of telling me HA Ha we got your money and your not getting it back and we don't care if you cancel.
Ida, Milton,Florida
1 Updates & Rebuttals
Virgin Mobile called and offered me a deal
#2Author of original report
Tue, June 27, 2017
After a long time and giving up on Virgin Mobile they called me and offered me a deal, no refund though, but a years worth of phone use to make up for their rude behavior.
The gental man that I talked to was very nice and I informed him at just how rude the customer service departmetn treatd me. I suggested that the FIRE the whole customer service departyment. As I had talked to many of there employees and they were all rude, I was careful and never raised my voice or used bad languge but was still hung up on when ever I ased to please may i talk to a supervisor.
Hopefull I will never have trouble with Virgin Mobile again.
