- Report: #1343237
Complaint Review: Virtue Luxury Watches - New Jersey
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Author Confirmed
Why?
Virtue Luxury Watches
New Jersey, USA
Phone:
1-844-418-1733
Web:
https://premium-luxurydept.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Virtue Luxury Watches premium-luxurydept.com/ Might come up as anything regarding luxury watches - they push other stuff like purses New Jersey
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A "luxury watch" was advertised for $5.99. Trial or membership was not mentioned in the ad. Credit card was asked for and given. I thought the watch wasn't worth more than $5-$10 anyway and it look pretty good so I bit on the offer. I could uses a cheap watch anyway. When I noticed $98.00 on my monthly CC statement with nothing more than a telephone number, I called to see what/who it was. I still didn't tumble to it but then I decided to Google "luxury watch" and found the same telephone number - which you cannot find out about on Intellius or other because it is a toll free number. If you Google this number you will find other reports here and other scam sites.
The trick is, as you will find out later, is that the $5.99 is a "trial" to a "membership" - membership of what/to what I don't know, probably you get to pay $98.00 per month for nothing until you check your CC or bank statement.
Your order number has all your information with them. They do answer the phone after a long wait. If you do not wait and hang up, the next time you call from your same phone number they will disconnect you. Use a different phone and wait.
When they finally answer you will get a fast talking Asian accent male or female but understandable. They will NOT refund your $98.00 because you didn't call with in the 14 day trial period - a trial period you didn't know about because it was not stated as such in the ad you responded to in the first place - a complete mis-representation. And the $98.00 wa not stated in the original ad you respond to either.
It is nearly impossible to get untangled from them. They will offer a replacemt if you didn't like the watch you received and offer to let you keep the first one. There after, if you fall for that, a new 14 day trial period starts on the second watch.
Well I had enough of the game talking on the phone - the person was quite adept in keeping the scam alive. I finally said "you should know that I am recording this conversation and I will bring down the full weight of the law and sue if you do not remove my name from your list and end my "membership" That finally settled that. She said she would send me an email confirming by membership was cancelled - which they did NOT do. I ate the $98.00 and the $5.99 for the watch. The watch works but that's the only semi-good thing I can say.
