Complaint Review: Visiontel - Procylon - Elliot Maine

You have 5 Wks and you know how the product works, yea right!! It seems to me that this company has a big turn over in employees. I guess after they find out about how it is a scam or how pushy they have to be, they quit. I know you people make money off these products, but you don't have to be so rude & pushy to your future customers. If you do that you will scare them off like you did me. I might have bought your product if you wouldn't have been so rude & pushy. Just so you know, come to find out, my husband was not the problem. I was. We decided to go to a real doctor and they said my sex drive was way to high. They put me on meds for it that cost alot cheaper than the ones you sell. I hope your future customers find this web page, so they will do the same and go to thier Doctors instead.

You have 5 Wks and you know how the product works, yea right!! It seems to me that this company has a big turn over in employees. I guess after they find out about how it is a scam or how pushy they have to be, they quit. I know you people make money off these products, but you don't have to be so rude & pushy to your future customers. If you do that you will scare them off like you did me. I might have bought your product if you wouldn't have been so rude & pushy. Just so you know, come to find out, my husband was not the problem. I was. We decided to go to a real doctor and they said my sex drive was way to high. They put me on meds for it that cost alot cheaper than the ones you sell. I hope your future customers find this web page, so they will do the same and go to thier Doctors instead.

You have 5 Wks and you know how the product works, yea right!! It seems to me that this company has a big turn over in employees. I guess after they find out about how it is a scam or how pushy they have to be, they quit. I know you people make money off these products, but you don't have to be so rude & pushy to your future customers. If you do that you will scare them off like you did me. I might have bought your product if you wouldn't have been so rude & pushy. Just so you know, come to find out, my husband was not the problem. I was. We decided to go to a real doctor and they said my sex drive was way to high. They put me on meds for it that cost alot cheaper than the ones you sell. I hope your future customers find this web page, so they will do the same and go to thier Doctors instead.

Yo, "Johnny", why is it that you never use your real name? You were Scott, and then Alan, and something else, but I can't remember because I have a REAL job. Listening to you drone on about something I wrote over two months ago, PLUS saying this: "... if people are too stupid to do that (hang up if they think the product is too expensive) then thats thier problem...." You have shown any reader on here, that you are at best: weak in your attempt to defend your position of overcharging people to make HUGE COMMISSIONS. By your own admission, only stupid people buy at your price. So I guess you agree with me after all this inceasent droning and self ritiousness. The fact is, there are so many complaints lodged against your employer with the BBB, The Attorney General, and the Federal Trade Commission, it is no longer funny. I just hope that when 60 Minutes, 20/20 or Date line sees fit to do an expose', they ask me to weigh in.

dude I've worked there for 5 weeks, I agree there are certain people on the floor that can be pushy at times, but frankly as you said thats how they make thier money, but our calls are monitered, we pull anything fishy and our asses get canned jus like yours did... so move on. Some people don't listen, that's not our fault, I personally know I tell them everything the company tells me to before I tell them a price then I ask them if they have any other questions, might cost me a couple sales, but I anwser every quesion I get to the best of my ability... if you can still be a clueless consumer after that then you shouldn't be allowed to own a credit card. But seriously, move on, we're a busines we sell the product for what we sell it for, if people want to pay less, great go find some other product, we know how our product works and we know what people feel comfortable paying for it, and no one forces anyone to say "yes" to anything, so if they don't feel comfortable with the price, all they have to say is "no not interested" and hang up... if people are too stupid to do that thats thier problem, frankly we tell them everything there is to know, give them an honest price and wind up with a majority of happy coustomers, we wouldn' have so many reorders if this weren't the case, and hearing you come on here and bad mouth the company just realy iritates me because frankly you DON'T KNOW what happens there, you said it urself you never made it out of training... and a lot changes when ur actually out on the sales floor... so Dave... MOVE ON...

I can only hope that what I think are positive results from the use of this product are not just fragments of wishful thinking.the results that I observed was almost like packing dynomite into a 12oz can. i can truly appreciate the courage of the whistle blowers, and at the same time respect the position of management. but my suggestion for the company is "if your word is behind your product then stand by it" and prove it.the goal in any company is LONG TERM profit with short term set backs.the producer and the consumer are mechanics that fires up the monsters of free enterprise. i can only testify to what i see,but i'm only a little man, only a speck in this macrocosmic arena of "DOG EAT DOG". VISIONTEL, live up to what you profess and the world is yours to have. if not, then get the .....off the pot.for right now i feel as if i see results but only time will tell.

Based on the statements made by Chris, it is logical to deduce that he is an employee of Symphonix POSING as a satisfied customer. After all, this is not the forum for a satisfied customer to kvel about how great Procylon is, PLUS...how many people would go to a site like this to openly say they need a male enhancement formula of herbs? The phrase..."I stumbled across this website completely by accident" was used in a previous thread on this site in a RIP OFF Report filed on Visiontel, (AKA Vision Labs and Symphonix) where an employee defended the company. So to all employees of Symphonix, I say: Fear not, less than 1 percent of your callers will ever read this. You will STILL be able to overcharge the uninformed and make your 40 bucks an hour. By the way, I was fired because I am not a sheep ready to follow some unscrupulous shepard down a deceptive path. Symphonix does not like people to rock the boat, when I questioned their practices, I was axed. So I now have a REAL job. I was awesome on the phone, and for the short time I was in training, I got great compliments on how I took the calls. I was fired before training was over, in part because Justin could see I was too smart to buy into the act of scamming people to make money. But the final straw was when I showed a manager this web site. They called me in the next day and said that I was telling everyone who worked there that they were scamming people. I didn't have to tell any one that, it was obvious. Most folks didn't care, they made money, that's all they really cared about. The manager (I can't remember his name) said he did all kinds of internet searches, and swore he couldn't find this site. I gave him the URL, others were curious (looking over his shoulder), saying they had no idea it even existed. Yet here you (and others) are, posing as happy customers, defending your overpriced products, so you can make huge $$$. When I buy things in a store, they DO have a refund policy, they DO NOT put me to sleep reading tedious scripts, and they DO NOT EVER charge my card for future purchases, useless memberships, nor junk like Video Professor and cheap digital cameras. You folks at Visiontel (AKA Vision Labs, and now Symphonix) are well trained. You have to be, or else they are working there for a mere $5.15 an hour.

Thank you, Chris, for your concern about me getting fired from Visiontel. It was only a second job for me, so there's no real loss. I have a great job, and am paid to surf the net, so I DO have time for my crusade to tell it like it is. If you are using Procylon successfully, I can sell it to you for 8 bucks a bottle, with free shipping. Sorry to hear that you need the stuff, old timer. And if you want to save money on your "enhancement product", I too, accept all major credit cards.

I stumbled across this website completely by accident, it caught my interest because I use procylon myself, and have been for almost a year now. I am an extremely happy customer, and would like to add that my initial purchase was a very smooth experience, the young girl I spoke to was VERY informative, not the least bit pushy, and trust me I was VERY skeptical/hesitant after using viagra and seeing NOTHING. After following Daves responses/complaints for some time now, it is obvious there is one logical explanation for his anger twords VisionLabs/ Symphonix, and life in general (obviously), he #1, is obviously angry he didnt even make through this "training" the company obviously provides before being "fired", and with his attitude, can anyone reading this blame the company?? and #2 quite obvious nobody else has hired him yet if he has enough time on his hands to put this much effort in to this web site! Poor guy...maybe he should have tried some of the products....

I always admit when I'm wrong, and this is one of those times. With respect to the merger of the companies now called Symphonix, it is real. BUT!!! The Bottom Line REMAINS: Symphonix, Visiontel, Vision Labs (a rose by any other name.....) or what ever they may change to, STILL overcharges the less informed consumer, makes refund process difficult, and deceives people with those scripts. End of story.

The following comes from the site which is linked below. Cut and paste to read for yourself. http://www.econdevmaine.com/OBD111403.htm Signs of economic hope in Maine are widespread, Cashman asserts, noting recent news of economic progress taking place throughout the state: An Eliot company, now called Symphonix, which offers voice-recognition software to clients, recently announced expansion plans. The company, formerly VisionTel Communications, merged with a Kansas City, Mo., company in October and expects to create 100 to 150 new jobs. By using Symphonix's sophisticated automated telephone service instead of live operators to answer routine questions, a business can save huge amounts of money, according to company president Michael McNaboe, noting that the innovative system recognizes dozens of languages and dialects. McNaboe adds that he has fielded several offers to relocate to other states but has never been tempted because he feels the company is enjoying a supportive business environment in Maine. He notes that the DECD has made his company aware of state training programs and business equipment tax benefits that will allow for the expansion. "My partners and I are all Maine natives and had left the state for different reasons at various points," he says. "But we have all come back home because Maine is such a wonderful place to live and run a business." Again, "Dave", you really don't know, so maybe it is time to ... let it go. And since I havent done "homework" since I graduated from High School (14 years ago), not quite sure, but I think you have me mistaken for someone else. Thanks

Scott, you may be right. I agree with this statement of yours: "No one goes to Ripoff Report to say something nice, ......because this site has letters from 4-5 people, Visiontel should be shut down. Get real folks." What we SHOULD ALL do is look at complaints filed with the Attorney General, the Federal Trade Commission and perhaps even the Better Business Bureau. Let's see if there are more than 4-5 people with anything to say about Visiontel, Vision Labs, or Symphonix. The one armed dude is non-descript, nothing good or bad to say about him, I just couldn't remember his name. If he was a really tall guy then that's how I would refer to him. But most noticable is his arm, so it gets mentioned. No offense meant, one armed dude. By the way, do you still do your homework on company time? (What a place that is!!) To Katie, I find it hard to believe that, with all the same owners and upper management the company chose to change their name because of a merge. They may have some new clients, (taking orders for items sold on infomercials) but my bet is, that there is no merge. As to your statement about the company not moving: To find cheap labor where people speak perfect English could only happen in the depressed economic state known as Maine. Not everyone who calls you up to buy Procylon will read this, in fact it's probably less than 1%. Most folks who call you, don't even have a computer. So why don't you just admit you make money from overcharging the uninformed, and we'll be done? Oh wait, you already have, so we are!!

I am now an ex-employee. I go to church every Sunday, I am married, have 2 children. You obviously have some sort of grudge. I worked there for 2 years and never at any point, lied to anyone. If you want to break it down, here we go: The scripts are standard in ANY telephone sales job. They are written and reviewed by lawyers just for the purpose of revealing the truth. We cant make claims that we cannot justify, so since we ARE NOT doctors, we cant make medical claims. I worked in Customer Service (Hey, Katie) and took re-orders every day. That is where the people in CS make there money. In Reorders. That means someone has already spoken to the sales floor, was satisfied with what they were told, bought the product, saw results and are now interested in paying the same "high" price again. Obviously, the product do work for a lot of people. %100?? No, nothing works for %100 of the people but I can tell you out of every order that goes out, only about %15 come back. That means either %85 of our customers are too dumb to want their money back or, huh, it works for them. Secondly, the scripts for the add-ons were long, yes, but they had to be. The legal departments of the companies (Video Professor, etc..) have to review the scripts and make sure everything is %100 legal. If a customer says "uh-huh" when asked if he/she wants the service, the rep has to ask again until they say "yes". It needs to be a very clear Yes or No answer for legal purposes, so we cant assume they made a noise that sounded like a yes, it has to be a deinite yes. And refering to a very nice man as "the one armed dude" certainly sounds like you do have a grudge. The truth is, whether you are a car salesman, lawyer, whatever, there will always be people who love you and people who hate you, which is why siters like these really irk me. People that go to these sites are only looking for bad news or to spread bad news. No one goes to Ripoff Report to say something nice, so obviously, if you are a company listed here, someone has something bad to say. Look how many negative comments there are for Sears, or Walmart, or ANY major US company. Visiontel has had over 300,000 customers and because this site has letters from 4-5 people, Visiontel should be shut down. Get real folks. And as a side note, I am an ex-employee who left on my own will, on very good terms and if I had an opportunity in the future, would definitely go back to work there. Im going to bed. Goodnight!

I am now an ex-employee. I go to church every Sunday, I am married, have 2 children. You obviously have some sort of grudge. I worked there for 2 years and never at any point, lied to anyone. If you want to break it down, here we go: The scripts are standard in ANY telephone sales job. They are written and reviewed by lawyers just for the purpose of revealing the truth. We cant make claims that we cannot justify, so since we ARE NOT doctors, we cant make medical claims. I worked in Customer Service (Hey, Katie) and took re-orders every day. That is where the people in CS make there money. In Reorders. That means someone has already spoken to the sales floor, was satisfied with what they were told, bought the product, saw results and are now interested in paying the same "high" price again. Obviously, the product do work for a lot of people. %100?? No, nothing works for %100 of the people but I can tell you out of every order that goes out, only about %15 come back. That means either %85 of our customers are too dumb to want their money back or, huh, it works for them. Secondly, the scripts for the add-ons were long, yes, but they had to be. The legal departments of the companies (Video Professor, etc..) have to review the scripts and make sure everything is %100 legal. If a customer says "uh-huh" when asked if he/she wants the service, the rep has to ask again until they say "yes". It needs to be a very clear Yes or No answer for legal purposes, so we cant assume they made a noise that sounded like a yes, it has to be a deinite yes. And refering to a very nice man as "the one armed dude" certainly sounds like you do have a grudge. The truth is, whether you are a car salesman, lawyer, whatever, there will always be people who love you and people who hate you, which is why siters like these really irk me. People that go to these sites are only looking for bad news or to spread bad news. No one goes to Ripoff Report to say something nice, so obviously, if you are a company listed here, someone has something bad to say. Look how many negative comments there are for Sears, or Walmart, or ANY major US company. Visiontel has had over 300,000 customers and because this site has letters from 4-5 people, Visiontel should be shut down. Get real folks. And as a side note, I am an ex-employee who left on my own will, on very good terms and if I had an opportunity in the future, would definitely go back to work there. Im going to bed. Goodnight!

I was fired because I am not a sheep ready to follow some unscrupulous shepard down a deceptive path. Symphonix does not like people to rock the boat, so I now have a REAL job. I never swore on the phone, and for the short time I was in training, I never took a day off. I was fired before training was over, in part because Justin could see I was too smart to buy into the act of scamming people to make money. But the final straw was when I showed that one armed dude this web site. They called me in the next day and said that I was telling everyone who worked there that they were scamming people. I didn't have to tell any one that, it was obvious. Most folks didn't care, they made money, that's all they really cared about. One armed dude (I can't remember his name) said he did all kinds of internet searches, and swore he couldn't find this site. I gave him the URL, others were curious (looking over his shoulder), saying they had no idea it even existed. Yet here you (and others) are, defending your overpriced products, so you can make huge $$$. When I buy things in a store, they DO have a refund policy, they DO NOT put me to sleep reading tedious scripts, and they DO NOT EVER charge my card for future purchases, useless memberships, nor junk like Video Professor and cheap digital cameras. You folks at Visiontel (AKA Vision Labs, and now Symphonix) are well trained. You have to be, or else they are working there for a mere $5.15 an hour. More on that later. Katie, if you're making less money, it's not because your employer quit overcharging people. But I agree with you, if people think it's too expensive, then they shouldn't buy it. The scam is, you work very hard to convince people that it's NOT too expensive, but by your own admission, IT IS!!!! The scripts that are used are very specific, and designed to accomplish two things: 1. The first goal to accomplish with the script is: Get that customer to say yes over and over so that they will do so monotonously, and they will get worn down, and say yes to future shipments. The script is long and very tedious to read, and it is even MORE tedious to endure listening to. By the time the rep gets to the part about future shipments, the customer just wants to get off the phone and will answer affirmative to ANYTHING, if it will only put and end to the rep's inceasant droning. Not too smart on the part of the customer, but VERY SMART for the overcharging Vision Labs. 2. The second goal is accomplished by recording the rep reading the legalese AND recording the customer agreeing. They cover themselves legally, by badgering the customer into agreeing to larger orders, future shipments, memberships to useless discount clubs, and junk like Video Professor. Most folks are so bored listening to that script, that they simply do not pay attention!!! And the rep may not change, nor leave out one single word or they will be fired from their minimum wage job. It borders on theft by deception, because they KNOW people are NOT listening and yet they are agreeing (on tape) to buy, buy, buy. If you are a crook, this sounds like pure genius. If you are a consumer, it sounds like pure outrage. So your opinion will be determined by which group's values you subscribe to, I guess. The scam is, they bore you to sleep (practically) and then creep into your wallet while you're sleeping. Now maybe Katie would say..."It's not OUR fault if the customer is asleep at the wheel and saying yes". But most of the folks calling are older, less confrontational, and in all honesty, they are not very good at bargain hunting. Symphonix is taking advantage of the VERY VULNERABLE people who call in, by preying on their vanity (talking about things like sexual performance) and their lack of consumer awareness. I am trying very hard NOT to say that the callers to Symphonix are stupid, but it's the ones who buy a bottle of herbs for 59.95 that are getting ripped off, when the same product is around 8 bucks a bottle in any vitamin catalog. BUT....HELLO!!!! IT STILL DOESN'T WORK!!!! There is NO scientific evidence to support the idea that these herbs will improve your sex life, or remove acne, or lose weight, or quit smoking. These products may even be harmful or have adverse reactions when taken with other supplements or medications, And the standard line given by Justin, the sales trainer is...."Obviously I'm not a doctor, but I've talked to people in the same situation who are having great results". That canned answer is hammered home in training and he makes trainees write it down. From a legal standpoint, it covers them from being sued for making false claims. All it really does is dodge the questions of safety and effectiveness. In all fairness to Visiontel, the folks who work there are all really nice, hard working people. They have to be, as they are paid MINIMUM WAGE plus COMMISSION. That means: no sales = no money. That's how they get people to work there and be so deceptive. Katie defends the company with quite a passion, and I think it's because they make good money there. When I interviewed, they told me some folks make 40 bucks an hour and the average is 25. Whew!!! Think of all the people they must have gotten to agree to something they weren't even listening to, out of boredom. It's a sad statement about America. Sadder still is Vision Labs' business practices.

Alan, i dout your company monitores every call and i wish i would have got her name, time i called and all that.(i know next time) She should have respected my wishes when i told her i wanted to talk to my husband first and do my research on the computer. I even told her i would call back and ask for her, so she can get the commission, but she instant on holding the product and became Super Pushy. What really scared me was the way she was demanding for my acct.#'s and kept going on about it. I wasn't charged, because i refused to give her my acct. #'s, she went way to far for just trying to "sale" a product or for being a "sales peron". I'm not a rude person and should NOT HAVE HAD to end the conversation by hanging up on her, but she just wouldn't stop asking for my acct. #'s. I have worked in "Phone Sales" and thats not the way we did it. We were taught to be a little aggressive, but polite and respectful. Dave, I'm sure you are correct in your statement, because you have worked there and have seen how it works. You no longer work for this company so you have nothing to hide. These people still work there and have to watch what they say, knowing thier bosses are watching this website. These people are probably bosses posing as employees. Thanks For Your Opinion. Katie, I'm sure they did away with the call back department, because of the New Laws about the No Calls List. Second, it's cheaper to buy from a vitamin store and throw it away, than to pay a high price from you and have to pay shipping to send your product back at MY COST and hassle with your company to get my money back. One more thing...How come you have to keep changing names of this vitamin if it's so good?

You're wrong again. You don't even work there anymore so how can you make claims on things you don't even know is true. First of all, they got rid of that department. The only time we call someone back is to fix something that happened on the first call, for example, not reading the ending script correctly for addons. Second of all, like I said before, if these people want to go to vitamin stores they can. No one is stopping them. But, if you do go to the store, and you don't like what you bought, that's too bad. You are now stuck with it. If they don't like our product, they get their money back. I suggest that you stop pointing fingers and saying things that you have no clue about. By the way, I bet you didn't get fired because you showed them this site. I told about 5 different managers about this site and I still work there. You probably swore on the phone, or got fired for normal things, like taking too much time off of work. Stop making comments about our company unless you know the whole truth.

Yep. It's true. AND...They will fire sales people if you're not aggressive enough. The folks you call when you respond to the ad for Procylon are reading scripts, both when they answer the phone and when you don't buy. The company is VERY serious about following the script and you will be FIRED if you change ANYTHING. The reason for this, is those scripts are tailored, honed, and then refined to get you to BUY NOW. And if you don't, they will call you back to get another shot. That's why they get your address and number UP FRONT. There is a whole department and separate crew of sales reps that do NOTHING but call people who refused to buy during the 1st call. They call you and offer the product for less money. It's still cheaper to just buy from herb stores or catalogs like Vitamin World. There are sales people (a small number) who make 30-40 dollars an hour working at Visiontel RIGHT NOW!!! The fact is, Visiontel makes huge money on these products by selling them for 2 to 5 times (sometimes more) the price you pay in herb stores or on line. With that markup, they can afford to pay all kinds of sales people. By the way, they pay minimum wage ($5.15/hr) plus commission, so you can see the sales person's motivation (they make no money unless they sell). They advertise the job as 25/hr and up, and they will tell you some folks make 40/hr. And these people want sales reps who do NOT rock the boat. You'd think that it would be so hard to get people to work for minimum wage, that they would hold on DEARLY to anyone who made it through training!! BUT...they fire you for the least little thing. I was fired (primarily) for showing a manager this website.

Our sales staff is always monitored by the higherups in the corporation and no one would blatenly be as rude as it has been described. The truth is, all the information in the world won't do a darn bit of good of letting you know if it is gonna work or not until you try it. It could seem like the best stuff in the world on paper and fail, or it could sound like snake oil and save you marriage. As far as other companies selling Procylon, they buy from us in bulk and usually charge a lower price for one box, but the price per box is the same no matter what you buy. $39.95 is often advertised but I have never seen $19.95 unless it is a knock-off. Buyer beware I guess. I guess my point is, this customer is calling us a rip off when we haven't even charged her for anything??? Did I miss something here?