- Report: #1140007
Complaint Review: VistaPrint - Lexington Massachusetts
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Author Not Confirmed
Why?
VistaPrint
95 Hayden Avenue Lexington Lexington, 02421 Massachusetts, USA
Phone:
1866 614-8002
Web:
http://www.vistaprint.com
Categories:
Business Rating:
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VistaPrint Substandard product, poor customer service, bait and switch pricing Lexington Massachusetts
To whom it may concern;
I received a substandard product back in 2012. The print was so small that it was illegible. I called to give the company another chance and order some cards, at which time a staff member said I could receive 1000 cards for 14.99. I told him that I had not designed my cards and he stated to call him back after I designed them and was ready to order. I called back only to be treated in a condescending manner by a staff member who repeatedly said that we do not have that special to offer you. I asked her if I could speak with a supervisor and she kept repeating that the supervisor would not say anything different. I called back four additional times and was treated in the same manner. I finally spoke with a supervisor who was rude also talked over me. She did not listen and talked about my feelings and not the facts.
Here are the facts:
1) I received substandard cards on the previous order
2) I was told by your staff that he would give me the promotional price 14.99 price for the 1000 cards for my inconvenience.
3) I was then told by four other staff and one supervisor, [all condescending and rude, very poor customer service!] that your company would not honor that price.
4) The bait and switch tactics of your staff is illegal
5) Your staff provides poor customer service.
6) If I were a mystery shopper your staff would have failed in customer service with an F
7) According to colleagues your company has a poor reputation.
Now that I have provided you with facts and not feelings. I want you to send me my cards.
