- Report: #1423663
Complaint Review: Viva Great Vacations - Cancún Quintana Roo
Reported By:
Shavonn -
Santa clara, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Viva Great Vacations
Benito Juarez, Cancun, QROO, 77555 Cancún, 77555 Quintana Roo, Mexico
Phone:
+1-844-744-9663
Web:
Vivagreatvacations.com
Categories:
Business Rating:
(0)
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Viva Great Vacations Vivagreatvacations Misleading and False Information! Cancún Quintana Roo
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I got a unexpected call saying I qualify for a vacation ackagee, which I wS just searching for my next family vacation, I was offered 3 vacations for two for $699.00 all inclusive the 1st representative offered a variety of things which sounded awesome , ok I accepted the 2nd representative went over everything but listed a few different things, so he added another vacation for same price. After charging my credit card and booking for December 2017, I called with flight information and to setup transportation from airport.... ran into another problem! So I had to speak to supervisor whom went down in price, a week before my trip called in to verify details because I was not getting response by email.. And again was told I had to stay at a different resort and this would be a bonus vacation because of all my trouble. Day of flight there was a delay, I called viva Great Vacations so they can correspond with transportation and while in the airplane was told they had me going to Las Vegas No not Cancun Mx! I ended up in a Motel not Hotel, no resort, no beach , no pool, no different resorts it basically looked like Motel 6 I did not sleep, property was Awful and I had to call Bookit.com and make my own reservation spending more money! Horrible experience Horrible company don’t fall for what they are offering.
