- Report: #565984
Complaint Review: Vivid Racing - Gilbert Arizona
Reported By:
Mark -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivid Racing
1429 W. Scott Ave Gilbert, 85233 Arizona, United States of America
Phone:
1-480-966-3040
Web:
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Vivid Racing False advertising of aftermarket performance product Gilbert, Arizona
I purchased a Agency Power Exhaust System from Vivid Racing for my 2009 Porsche Boxster S 987 Gen II with DFI. A representative from Vivid Racing stated it fits this specific make and model.
Turns out it does not, fitment is different for Gen I and Gen II cars. I contacted Agency Power and received confirmation about this from a rep named Matt Jobin, "We have not installed one of these on a 987.2. This is designed to fit the first Gen 987"
I had the exhaust professionally installed and the installer modified the exhaust for fitment (shortened the pipe leading into the resonator) This of course makes my problems with the product more complex. The installer made the fitment without my knowledge, however the product should have never required specialized fitment. My complaints:
- The exhaust has signifiant drone and reverberation, it is not fine for daily driving as advertised by Vivid Racing.
- Additional cost I incurred for installation, an additional 1.5 hours of shop labor time.
I contacted Dan Mermelstein from Vivid Racing who was very unhelpful and shrugged the issue off, stating I received a discount on the exhaust (apparently discounts mean no customer service) and that the exhaust is modified and no longer his problem. This is their problem as their sales rep stated it fits Gen II cars when in fact it does not. The exhaust was miss advertised and therefore certainly Vivid Racings problem.
Further research shows that Vivid Racing and Agency Power are the same company. Under no circumstance should this exhaust have been sold to a 987 Gen II owner when Agency Power had never even tested the product on the vehicle. I am very displeased with the customer service and how the issue has been handled by both companies.
I would recommend anyone considering purchasing from Vivid Racing make your decision carefully as they will not provide you acceptable service if you have issues with their products.
2 Updates & Rebuttals
Mark
Los Angeles,California,
United States of America
The merchants response is a fabrication
#2Author of original report
Tue, July 13, 2010
The merchant said and I quote, "it will fit your car". In no way did they state it should fit here is a direct link showing they stated it will fit.
((((Redacted)))
At no point did I ever call the merchant as they state, the merchant did not at any point offer for me to return for a refund. This merchant clearly does not honor their products.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
vrtim
Gilbert,Arizona,
United States of America
All Wrong
#3UPDATE Employee
Tue, July 13, 2010
Wow... Getting tired of this Internet hate from this customer Mark.
Your beginning to look pretty wrong the more you do this...
Story is we had a blowout special on the Planet9 forums for the Cayman
Exhaust from Agency Power. We know that the product 150% fits the 987
Boxster Cayman. This customer had a 987.2. We said it should fit but we
have not fitted one ourselves. The customer gets to the install point
with his shop and find out 1 side of the pipes is to long for the
987.2. He calls and talks to someone at Vivid and Agency Power. We give
him the opportunity to modify it or return it. Customer CHOOSES
to modify and install it. All that had to be done was to cut a 2"
section of the straight pipe that removes the 2nd cats out. So now the
exhaust is installed and used on his car. Customer emails that the
exhaust is to loud. Well, sound is subjective and unfortunately since
it is used and modified, we cannot take it back. That would go from
anyone company. The customer demands that we credit him the $295 of
labor it cost to modify it. Well that was the customers choice to
proceed with that and we have no agreement. Since we sold the exhaust
to the customer at a EXTREME discount of $500 and gave him the
opportunity to return it, sorry no go.
Thank You for the chance to post this rebuttal
Sincerely
Dan Mermelstein
VividRacing.com
1-866-448-4843
