Complaint Review: Vivid Seats - Chicago Illinois

October 6th, 2015, purchased Cleveland Browns tickets.  Selected and purchased two tickets, section 506, row 1, seats 14 & 15.  Ticket delivery is electronic.  Email confirmation and tickets both read "Row 11" instead of row 1.  Called to have this matter corrected so I could receive the row 1 tickets I purchased, they claimed that I did in fact purchase row 11, that this was a mistake on my end, and that they could not refund cost of tickets, but would refund their fees for the ticket sale, amounting to $52 (out of $262 total price of the tickets, including fees).  

I attempted to explain that I utilized their drop down box for searching for the tickets I would like to purchase.  I also utilized their filtering system that allowed me to search tickets by row number.  With this being my first ever trip to Cleveland to see the Browns play (a "bucket list" event for this Florida resident) and that it is mine and my wife's 25th wedding anniversary, I was only interested in tickets that were in row 1.  Their search engine made it very easy to find all the tickets available in row one and their corresponding prices.  I found that Vivid Seat's prices were a little lower than the other major competitor's, so I selected the above mentioned tickets, verified my order (notating to myself that these tickets were, in fact, row 1 seats), inputted my credit card information, and saw that it could take 24 - 48 hours to receive an email confirmation of my purchase.  When I received my email confirmation, it was incorrect, showing "Row 11" instead of row 1.  Again, when I called for customer support, I received very little help (and a great deal of condescension) and...I still have these incorrect tickets.

I decided to purchase other tickets from Stub Hub.  I purchased tickets that are in row 1 of a nearby section, received a tracking number later that day, and received my tickets via UPS in three days.  The process was seamless.  I then listed my Vivid Seats tickets for sale on Stub Hub, which took about 5 minutes and, too, was a flawless operation.  I attempted to also list these tickets back on Vivid Seats, and for some reason, the very same credit card that I used to purchase tickets from Vivid Seats would not verify the billing address when I inputted that information for my card.  Instead, I received a mysterious error message that says "Credit Card Billing Address does not verify".  I received that same message using another valid credit card, as well as using Safari and Google Chrome.  I say "mysterious" since no one at Vivid Seats has heard of such a thing, and, therefore, again, I was told it is a problem with my card, "at my end".  I asked to speak to tech support and their response was (verbatim) "tech support don't take no calls..."  I was also informed by this "manager" that "tech support would probably not be able to help you either..."

All I want is my money back for the tickets I did not order.  I spoke with several "managers" and received the same scripted lines. I am fully aware that computers can make mistakes, that strange "glitches" can and do happen al the time.  That is a way of life.  I have no problem with that fact.  But in dealing with Vivid Seats I am only left to surmise that they are a sloppy and undependable company that will not stand behind their service nor will they honor their mistakes.  

I will never, ever even consider purchasing tickets from Vivid Seats in the future and am committed to share my experience with as many people as possible to deter them from purchasing tickets from this corrupt, valueless, horrible company.  I have registered a complaint with the Better Business Bureau, and was shocked to see the amount of similiar complaints posted against this wretched organization.

Buyer beware...

Never again with this company.