- Report: #1410992
Complaint Review: Vivint Alarm systems - California
Reported By:
Sandy -
Northridge, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vivint Alarm systems
California, United States
Phone:
1-800-583-1670
Web:
https://www.vivint.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vivint Alarm systems Briggs Romeril initial sales rep - Badge ID #: 129690 Jason misrepresented to get a sale California
I contacted Vivint alram system via internet, the moment i clicked on submit button i got a call from a guy asking me for my address to see if I qualify, I told him I am not giving anyone my address (I am looking for a secuyrity system for my home so it makes sense) until I know who is on the other side of the phone, so he agreed and sent me an email, going back and for with questions via email and also pohone conversaion, I asked specificaslly several times if the camera of the security system are wireless and was told that they are the only hole they will make is for the 7" control pad, he went on telling me I should take the 60 months deal to get a better rate and I asked him about what happens if I move oversead in less than 5 years will I be liable to the agreement and he said quote" its ok we dont work overseas so don't worry , the agreement will be voided.
5 days later the installer came to install the system, teling me none of the cameras are wireless and they will have to run wires and he doesnt get why the office told me otherwise.
Eventhough I specifically aske about the cameras being wireless and then found out they werent, I called my landlord and he said as long as I fix it after i move , he doesnt mind.
The installer attached the 7" control pad (making necessary holes) and gave me his small phone to sign a docusign agreement, because that I caought Briggs Romeril lie about the cameras I decided to sit down and read the fine print, where I figure that I was lied to again for a sale, but if I cancelled in less than I would be liable, I then called "myaccount manager" which I never communicated with before and he told me that there is nothing he can do and minimize my concern about ther misrep byBriggs Romeril, he even told me only if you move overseas and in the army you can void the agreement in less that 60 month (*another lie caught)
I said I am willing to sign a year by year agreement which was totally ignored because whatever i said was responded with same monotonic responseI apologize but this is the rules",no saknoledgment about the misrep, lies or hard sale, so I cancelled the whole thingh, the installer took out the control pad and was left with holes in the wall
I am in the sales business for almost 3 decades, I train sales for 15 years, you can't lie or misrepresent for a sale, thats illegal, shameful and I was thinking about ther people that dont read the small fine print, those who believe the rep and trusted him with their address and home
shame on this company be aware of the fine print and I would NEVER let a company like this to secure my home
