- Report: #730920
Complaint Review: Vivint - Provo Utah
Reported By:
inwisconsin -
Green Bay, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivint
Provo, Utah, United States of America
Phone:
Web:
www.vivint.com
Categories:
Business Rating:
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Vivint APX, and others Deceptive marketing and fast talking salespersons canvasing unsuspectnng "new" clients, wthout FULL contract disclosure. Provo, Utah
The salespersons come in young (under 30) fast tongued and eager to push you into a sale. Explaining (under false auspices) that you are a candidate for a free in home alarm system, and quickly explain that if you decide to take the service that you will not have to pay anything whatsoever, as you will be a silent partner in their sales drive coming through 'the neighbor hood' in a few weeks. The sayon the sales etimate that they are "giving you the system for free", and then when it comes to the contract they ask are you sure you understand all I have explained to you, (which what you hear is free,) and then they ask for a voided check and say that it will be about 50 dollars a month, but that will be offset by a couponing guide through "The Entertainment Guide" online access, only to have it taken away a day later, and to this day two weeks into this I still have NO access. THey set you up and let you have a look at things, then tell you there is a small option to terminte page attached to the bottom of the contract, but writen so smally in type and thier own hand, it is perused off, and when you finally realize that its bs, the window that they set forth, is so miniscule you have no chance. However in my case they offered an extra device in a monitered thermostat, but when installed, Blew my Furnace fuse. They had no idea what happened, and thier tech was in my home for over 6 hours trying to get it to work right.. He couldnt get it working, sugested I contact my Furnace company to fix and let him know when it was fixed.. Luckily it was just a fuse. However, after that day, they were unavailable to put another thermostat in, for over 2 weeks, when the next available tech came and "installed the aparatice" he did not make sure my furnace was operational, and lowand behold it fried my fuse again. Another was dispatched 2 days later, just to say I dont know, let me seeinside the furnace, my husband refused, since that tech is not registered in my book to tamper with My furnace. I called to say that this has been nothing but a headache for the last 2 weeks in my house, that I want my contract cancelled. and they have the gall to say that you had a 5 day window to cancel. Sorry you 'complete system' with benefits was not "FULLY" operational. They want me to pay for the "Panel" over $3000 pluss the $50 per month for 42 months of the contract. Not in my book, they breached contract when thier techies coudn't do a simple job, as well as rushing over the minute details with out clear verbage discussing them properly and their deceptive phone call afterwrds asking if you understand all the details, without highlighting the details (with mass deception). That company is not getting another penny from me. The got me for one month, and I NEVER even engaged the system on my own, only in instruction during install, then tech played with it for hour afterward. I have a page of error messages on my email page, from thier screwups throghout that day. Bottom line.. DO NOT get one of these Vivint systems.
