- Report: #749977
Complaint Review: Vivint - Provo Utah
Reported By:
twisty -
Birmingham, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vivint
4931 North 300 West Provo, 84604 Utah, United States of America
Phone:
8002165232
Web:
Categories:
Business Rating:
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Apex / Vivint Alarm " "State of the art" equipment isn't ; High pressure sales ; possible acts to stimulate interest in security Provo, Utah
Shortly after reports of odd encounters with strangers in our small neighborhood ( a stranger offered to help bring groceries inside for me.) a man who spoke quickly & earnestly knocked on our door offering free security equipment & installation. He identified himself as Shawn Monson of Apex Alarm. Polite , but intent on selling the system. Phrases like " we are only here today " , "This is the last free one unless your neighbor Mr--- takes it." Your neighbor , Ms. ... just purchased one ", "This is the best new equipment out there & no one else has it" ,"Our installers are in the neighborhood right now" .... classic lines , I know.
We had discussed getting a system after a few home invasions locally , & many more unknown people walking / driving through our small , limited access neighborhood. Some research had been done , but probably not enough. The offer seemed good for equipment received & monthly cost. The installers seemed knowledgeable & professional. We signed & had it installed Nov. 2008. One of the remotes would not work & Shawn said they would get another one to us , still waiting.
Neither remote has worked for about a year ; Apex told me I would have to pay for replacements. The system has gone off without reason 3x , & would not respond to code input for several minutes. We were told the system would signal fire / police / medical , & the Apex operator would respond through speaker on unit - it does none of those. Sensors keep falling off doors ; I just re- glue them . At times sensors do not pick up accurately. System has been off more than on ; don't really feel more secure with it. Our contract also has auto renewal clause , & a " Limitation of Lawsuit ; Waiver of jury trial clause.
