Charles
Fairfax,#2UPDATE Employee
Tue, May 14, 2002
This customer contacted our office 3 days after this report was filed. Our customers have never been on hold for more than 10 minutes waiting to reach a representaive. It is usually 2 -5 minutes. Our office hours are 9am - 5pm M - F EST. This customer lives on the east coast. I do not know what time she was trying to call us.