Complaint Review: VoiceStream Wireless - Bellevue Washington

Ignore the prior employees response to everyone elses complaints. I am currently an employee of T-mobile and suggest the service to everyone I know. Granted we do have policies and do have rude employees. But what company doesn't. I work as a customer care rep (the people you talk to when you call in and complain). We take between 50 and 60 calls a day. How many of those do you think make us happy when we get done with them. Very few. I was a customer before I was an employee and never had a problem with my services. This company is a profit organization. We aren't here to give you a phone and let you use the air time for free. If everyone that called in to us did not have to pay for the service they recieve then they would be a lot nicer. And then the ccr would be a lot nicer. You customers bring it on yourselfs. Your rude!!!! We are as nice as we can tollerate. No one likes the job they have. But I can tell everyone that reads this, get on the t-mobile bandwaggon and enjoy the ride. This company is growing and will soon be #1. Hopefully this will change some peoples minds but if not have fun trying to top t-mobiles service with cingular, at&t, verizon, or sprint. And if some of you do get T-mobile I look forward to providing you top knotch service when you call in with a problem.

I am a current employee with voicestream soon to be T-mobile. I would advise everyone to stay as far away from this 'service' as possible. It is not only the customers who are abused at this company-the employees at their call centers have to bear the brunt of customers dissatisfaction and the moronic dictates of the idiots who run this company. Customer Service is constrained by the assinine policies that are implemented by management. Reps are constantly harassed about their call time(time spent on call), policies are changed hourly and this company does everything it can to dehumanize its employees. It is a joke that the seattle paper says vsw is a great place to work-they only looked at the corporate offices where the well-paid/and treated people work. Most of us think that the reason the name/spokesperson is being changed is so they can fool consumers into signing up with a company they don't connect with voicestream. Get the word out-voicestream is T-mobil! I am on my way out.

This email is a rebuttal to RipOff #5322. It was sent by bill harper at [email protected]. VoiceStream Wireless in Portland, OR THE WORST (#5322) They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: bill harper Their phone number: 7244636464 Their relationship to the company: Consumer Suggestion Rebuttal: I am a very upset Voicestream customer. I started my service with Voicestream about 6 months ago. Since that time I have had many problems with this company and their services. When I went to purchase the phone and the service I was reassured that I would have coverage at my house. I could not figure out why I had no service. So I called there wonderful customer service and was transferred three times before anyone could tell me what the problem was. They have a 72 return policy. They tell us that activation time is taking 2 to 48 hrs because of backed up activations. By that time we did not realize that we had no service at our house and in the meantime we thought it was taking activation time and here we had no service so the 72 hours is gone and we are stuck with a phone that has no coverage for over 60 miles. We have the option of roaming with Verizon but if I wanted verizon I would taken there service and not Voicestream. Now I wish I would of taken Verizons service and not this worthless Voicestream service. Now moving on to the real part of story, two months ago I was told that if I stay in contract for 2 more months(now six months in contract)I was guaranteed I could cancel my account without a 200.00 cancellation fee. Which is called customer on the move. Now the two months have past, I called in on July 6th and was told by a very rude and s****. supervisor(Rachal) that I was told the wrong information and she couldn't waive the fee even though there was a comment on my account to waive the fee and cancel the service. So I disconnected with this very rude supervisor who would not let me speak and kept cutting me off and tried ending the call. So I called right back and got an agent that was the nicest person I have talked so far with this disatisfing company. I explained situation she looked through notes on acct and checked my coverage in home area. And she said you are right this service should be cancelled and you should have cancellation fee waived.The agents name is (lisa) she said she will e-mail the agent(verlinda) that guaranteed the waiver and cancellation and call me back personally when this agente-mails her back. And we will get this problem solved for me and my girlfriend once and for all. (HOPEFULLY)