- Report: #536414
Complaint Review: VoipGO - Mississauga Ontario
-
Author Not Confirmed
Why?
VoipGO
2-3415 DIXIE ROAD SUITE 348 Mississauga, L4Y 4J6 Ontario, United States of America
Phone:
1-888-558-6474
Web:
www.voipgo.com
Categories:
Business Rating:
(0)
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VoipGO Voipgo Corporation - NO customer service - Does not respond to phone calls or emails - Will not issue refund owing - address is just a box at a UPS Store - VoipGO Corp. Mississauga, Ontario
Okay, when I first signed up in March of 2009, they billed me in American Dollars instead of Canadian Dollars... after several phone calls (at least 4) to support and listening to music-on-hold for over an hour each time, I was never able to actually get thru to anybody. I sent several emails and finally got a response and they actually fixed this problem.
I then had some technical difficulties with the ATA they sent me (no voicemail notification) and tried the phone again a couple times with same result as before. I sent at least 10 emails and never got a reply to any of them. I then tried their online chat a couple of times from their website, and actually got a technician that was very helpful and resolved my problem.
I purchased the ATA directly from voipgo, and there is a clause in the contract that says you can return it for a partial refund if you want. I setup my account using x-lite softphone and decided to return the ATA for a refund. I wanted to drop it off in person to avoid any issues, but when I showed up at their "address", it turns out that 2-3415 Dixie Road is a 'UPS Store' and that Suite 348 is actually Box 348 in the 'UPS Store'. They must be located nearby in order to pickup their mail, but they are not willing to reveal their actual location! Needless to say I did not drop it off.
Since I could not drop it off, I decided I needed to get in touch with them to get an RMA number... so tried the phone again... and guess what... I didn't have to wait on hold anymore because as of about August 2009 (and still as of December 9/09) they now have a voicemail message that simply says "We are not taking any phone calls because we are re-organising and training new customer service reps". Okay, so then I tried to use the online chat because that had actually worked before, but again, since about August, the chat has been offline and not available. So then I started sending emails again... I sent an email everyday for over a month, and then I actually got a response to one of them that gave me an RMA number.
So I mailed the ATA back to them with the RMA number all over it. I got my notification from Canada Post that it had been delivered and signed for, so then I started sending an email everyday to see when I would receive my refund. The ATA was returned on September 9th 2009 and it is now 3 months later (December 9th) and I have not received my refund or a reply to any emails I have sent (1 email a day for 3 months so that is over 90 emails so far). And about a month ago, I gathered all the email addresses I have for voipgo, and started sending two emails a day to all the email addresses... and still no reponse.
Here is a list of all the emails I have accumulated from them:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Anyways, the actual phone service seems to work ok, but don't expect any support or any refunds.
I highly advise that you NEVER use this company!!
I then had some technical difficulties with the ATA they sent me (no voicemail notification) and tried the phone again a couple times with same result as before. I sent at least 10 emails and never got a reply to any of them. I then tried their online chat a couple of times from their website, and actually got a technician that was very helpful and resolved my problem.
I purchased the ATA directly from voipgo, and there is a clause in the contract that says you can return it for a partial refund if you want. I setup my account using x-lite softphone and decided to return the ATA for a refund. I wanted to drop it off in person to avoid any issues, but when I showed up at their "address", it turns out that 2-3415 Dixie Road is a 'UPS Store' and that Suite 348 is actually Box 348 in the 'UPS Store'. They must be located nearby in order to pickup their mail, but they are not willing to reveal their actual location! Needless to say I did not drop it off.
Since I could not drop it off, I decided I needed to get in touch with them to get an RMA number... so tried the phone again... and guess what... I didn't have to wait on hold anymore because as of about August 2009 (and still as of December 9/09) they now have a voicemail message that simply says "We are not taking any phone calls because we are re-organising and training new customer service reps". Okay, so then I tried to use the online chat because that had actually worked before, but again, since about August, the chat has been offline and not available. So then I started sending emails again... I sent an email everyday for over a month, and then I actually got a response to one of them that gave me an RMA number.
So I mailed the ATA back to them with the RMA number all over it. I got my notification from Canada Post that it had been delivered and signed for, so then I started sending an email everyday to see when I would receive my refund. The ATA was returned on September 9th 2009 and it is now 3 months later (December 9th) and I have not received my refund or a reply to any emails I have sent (1 email a day for 3 months so that is over 90 emails so far). And about a month ago, I gathered all the email addresses I have for voipgo, and started sending two emails a day to all the email addresses... and still no reponse.
Here is a list of all the emails I have accumulated from them:
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
Anyways, the actual phone service seems to work ok, but don't expect any support or any refunds.
I highly advise that you NEVER use this company!!
2 Updates & Rebuttals
jsherk
USAAddress Correction
#2Author of original report
Tue, December 15, 2009
Just a correction to VoipGo's address:
It should be 1350 Glen Rutley Circle not 1359.
jsherk
USAUpdate on contact information
#3Author of original report
Thu, December 10, 2009
I have located the following information if you want to try and contact them... If you have had problems with VoipGo Corporation (voipgo.com), why not call the owner and send him a letter!!!
VoipGo Corporation appears to owned by Peter Sliwka in Mississauga, Ontario, Canada.
Possible Phone Number & Address from http://webtrace.info/asn/22761
Phone: 647-724-6969
Peter Sliwka
P.O. Box 41022
Mississauga, ON L4W 5C9
Canada
Address listed on Corporation Profile Report:
Peter Sliwka
1359 Glen Rutley Circle
Mississauga, ON L4X 1Z6
Canada
This appears to be Peter's email:
Email: [email protected]
If anybody actually gets a response, please port back!
