- Report: #1188288
Complaint Review: Vonage America Inc - Nationwide
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Author Confirmed
Why?
Vonage America Inc
Nationwide, USA
Phone:
1-866-243-4357
Web:
www.vonage.com
Categories:
Business Rating:
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Vonage America Inc un-reasonable overage charges Nationwide Nationwide
I have been a Vonage customer for more than 9 years now and their response, their ability to resolve the problem are quite shocking for a customer and especially long term customer like me.
Early 2014 i was travelling for more than 45 days and hence i called them prior to my travel and informed them to pu my account on vacation hold, i clearly remember the agent telling me that the phone will not work and that i need to call them back after i return from travel to UN HOLD the account.
Upon my return, i noticed the phone was working when i made my first call so i assumed that the agent never activated my request of vacation hold and continued to use the phone as usual, then comes my credit card bill with close to $1000 in small chunks taken from me over the month.
I called the customer service explained them nicely that the agent could have told me wrong information (I still believe that he did) or i could have mis understood and asked them to assist with this issue, they simply said it was charged correctly and they can't do anything about it, i asked for audio recording of initial call when i first called to request vacation hold and it was not provided nor any sign of help.
I reasearched and escalated to "executive response team" who was very slow but got in touch and promised that they will listen to the tapes and assist, i followed up several times over few months and finally i got hold of same executive that promised me and he simply said that he is still awaiting tapes and would get back to me in a week just like first time and till date he hasn't.
Recently during my follow ups, i learned that "executive response team" has been discontinued and there is no one to escalate, i even tried the CEO's office and left several messages to date which i think is joke. They never called me once so far.
All in all, i lost $1000 for no reason, i want everyone to know to that Vonage ripped me off.
