Complaint Review: VONAGE - Edison New Jersey

Hey Michael, How much money did Vonage pay you to keep your yap shut?? I checked out that government website that Joann from Cherry Hill, New Jersey was kind enough to put up on her complaint. There's some heavy "s**t" in that fraudulent lawsuit. You ought to go and check it out for yourself. That's all true fact there!! Some people's eyes are blind to what others do and how they conduct their business practices. I agree to the other thousands of complaints that have been filed here at rip-off reports.com about what Vonage has a "known track record" of doing to some of its customers like me- for one. As for Joann, I tip my hat to her and the others that have come forward with what Vonage has done to them!! I just wish that Joann and I could somehow connect at some point in time to start the process of a "Class-Action Lawsuit" against these "THIEVES FROM VONAGE??" " ONCE YOU GET CAUGHT BEING DIRTY-YOU ALWAYS WIND UP DIRTY!!"

Problems, problems, problems... I was an 18-month Vonage customer who left numerous customer service issues ... and also after finding out that the attorneys general in three states (at the time, there may be more now) had filed deceptive marketing practices lawsuits against Vonage (Texas, Michigan, Connecticut). State attorneys generals don't file lawsuits on a "whim." Anyway, If one of the problems you encountered was charges put on your account following termination, there is a solution to that problem (though too late in your case). When I terminated my account with Vonage, I _knew_ I'd have problems ... so I took action in advance. I logged onto my account and altered my credit card number and 3-digit verification code about a week prior to cancellation. Sure enough, they ignored my termination notice (sent much earlier) and attempted to bill me anyway. I'd always had problems getting complaints replied to at Vonage when I was a customer and they had access to my money. But when I cut that access off at the source, you wouldn't believe how communicative they quickly became (grin). The one thing to keep in mind when dealing with any business that charges your credit card is this ... that the person who has the money in their pocket is ALWAYS the person who can argue from a position of strength. BTW, I've now been a very happy Packet8 customer for 3 months and would take them over Vonage any day. BUT, if at some time in the future, Packet8 starts giving me bad service, I'll similarly plan my termination in advance ... and again, cut off access to my money at the source beforehand. P.S. One additional hint. If you're worried that the company might go back to an original invoice to glean the credit card and verification numbers from it, simply "lose" your card (ahem) and get a new one issued to you. Access to "your" money is the key to "controlling" a termination situation. I'm surprised more people don't take control.

Problems, problems, problems... I was an 18-month Vonage customer who left numerous customer service issues ... and also after finding out that the attorneys general in three states (at the time, there may be more now) had filed deceptive marketing practices lawsuits against Vonage (Texas, Michigan, Connecticut). State attorneys generals don't file lawsuits on a "whim." Anyway, If one of the problems you encountered was charges put on your account following termination, there is a solution to that problem (though too late in your case). When I terminated my account with Vonage, I _knew_ I'd have problems ... so I took action in advance. I logged onto my account and altered my credit card number and 3-digit verification code about a week prior to cancellation. Sure enough, they ignored my termination notice (sent much earlier) and attempted to bill me anyway. I'd always had problems getting complaints replied to at Vonage when I was a customer and they had access to my money. But when I cut that access off at the source, you wouldn't believe how communicative they quickly became (grin). The one thing to keep in mind when dealing with any business that charges your credit card is this ... that the person who has the money in their pocket is ALWAYS the person who can argue from a position of strength. BTW, I've now been a very happy Packet8 customer for 3 months and would take them over Vonage any day. BUT, if at some time in the future, Packet8 starts giving me bad service, I'll similarly plan my termination in advance ... and again, cut off access to my money at the source beforehand. P.S. One additional hint. If you're worried that the company might go back to an original invoice to glean the credit card and verification numbers from it, simply "lose" your card (ahem) and get a new one issued to you. Access to "your" money is the key to "controlling" a termination situation. I'm surprised more people don't take control.

Problems, problems, problems... I was an 18-month Vonage customer who left numerous customer service issues ... and also after finding out that the attorneys general in three states (at the time, there may be more now) had filed deceptive marketing practices lawsuits against Vonage (Texas, Michigan, Connecticut). State attorneys generals don't file lawsuits on a "whim." Anyway, If one of the problems you encountered was charges put on your account following termination, there is a solution to that problem (though too late in your case). When I terminated my account with Vonage, I _knew_ I'd have problems ... so I took action in advance. I logged onto my account and altered my credit card number and 3-digit verification code about a week prior to cancellation. Sure enough, they ignored my termination notice (sent much earlier) and attempted to bill me anyway. I'd always had problems getting complaints replied to at Vonage when I was a customer and they had access to my money. But when I cut that access off at the source, you wouldn't believe how communicative they quickly became (grin). The one thing to keep in mind when dealing with any business that charges your credit card is this ... that the person who has the money in their pocket is ALWAYS the person who can argue from a position of strength. BTW, I've now been a very happy Packet8 customer for 3 months and would take them over Vonage any day. BUT, if at some time in the future, Packet8 starts giving me bad service, I'll similarly plan my termination in advance ... and again, cut off access to my money at the source beforehand. P.S. One additional hint. If you're worried that the company might go back to an original invoice to glean the credit card and verification numbers from it, simply "lose" your card (ahem) and get a new one issued to you. Access to "your" money is the key to "controlling" a termination situation. I'm surprised more people don't take control.

Problems, problems, problems... I was an 18-month Vonage customer who left numerous customer service issues ... and also after finding out that the attorneys general in three states (at the time, there may be more now) had filed deceptive marketing practices lawsuits against Vonage (Texas, Michigan, Connecticut). State attorneys generals don't file lawsuits on a "whim." Anyway, If one of the problems you encountered was charges put on your account following termination, there is a solution to that problem (though too late in your case). When I terminated my account with Vonage, I _knew_ I'd have problems ... so I took action in advance. I logged onto my account and altered my credit card number and 3-digit verification code about a week prior to cancellation. Sure enough, they ignored my termination notice (sent much earlier) and attempted to bill me anyway. I'd always had problems getting complaints replied to at Vonage when I was a customer and they had access to my money. But when I cut that access off at the source, you wouldn't believe how communicative they quickly became (grin). The one thing to keep in mind when dealing with any business that charges your credit card is this ... that the person who has the money in their pocket is ALWAYS the person who can argue from a position of strength. BTW, I've now been a very happy Packet8 customer for 3 months and would take them over Vonage any day. BUT, if at some time in the future, Packet8 starts giving me bad service, I'll similarly plan my termination in advance ... and again, cut off access to my money at the source beforehand. P.S. One additional hint. If you're worried that the company might go back to an original invoice to glean the credit card and verification numbers from it, simply "lose" your card (ahem) and get a new one issued to you. Access to "your" money is the key to "controlling" a termination situation. I'm surprised more people don't take control.

Sorry to hear all the horror storys, but I have had great service for over a year now and have had no problems thus far, knock on wood!Maybe area has alot to do with it or internet service I don't know. Good luck and I hope your problems are resolved.GOD BLESS ALL

While I am glad it worked out for you in California, it definitely isnt working here where Vonage is supposedly based, New Jersey. There have been numerous complaints by people in NJ. I don't know why it doesnt work across the board but thousands of people have the same complaint as I do, some even worse. We cant all be making it up! I understand the whole credit card thing....I am not opposed to paying for something as long as I receive a service in return. I never used the service because it didnt work. Instead of attempts at making it work, Vonage just gave the run around. If they are worried about people thinking their service sucks, why did they register the name www.vonagesucks.com? They had to buy the name before people started anti-vonage websites using that name. While there may be thousands of satisfied customers right now, there are thousands right behind them wishing they never heard the name Vonage. There are tons of websites dedicated to warning people about Vonage. If it works for you, then you're a lucky person!

I have been with them going on two years, and other than an occasional crackling sound when internet traffic is unusually heavy, no problems. I cannot comment on their customer service, as I have never had a need to contact them. The reason Vonage asks for a credit card when you sign up is because they do not do paper bills..it would not be cost efficient, meaning that the higher costs would be passed on to their customers. I imagine having virtually no charge-offs due to bad debt is also keeping their costs down. My bill is charged to my credit card on the 27th of each month..$39.03 for unlimited phone service and a fax line...including taxes and federal surcharges. No different than why an internet provider asks for a credit card number to provide service. Joann, sorry it didn't work out for you and hope things get resolved.

It just goes to show how some people are so close minded and cant possibly fathom the idea that while some companies may work for a few, there are thousands of people it doesnt work for. Yippee--it works for Michael in New York. Give Vonage and Michael a cookie. No one should have to deal with what Vonage does on a daily basis. If I had service, I wouldnt complain. I would pay anyone to get service. What my complaint says is that I never got service and returned the equipment and still was charged and continue without any service. How do you charge someone when they arent providing a service? Do you ever buy something and not get something in return? No. Dont knock people who have issues with them. Just because you arent, doesnt mean the rest of us dont have legitimate complaints.

You can say what you want. I am telling you what happened to me. Go online and read the thousands of complaints about Vonage. I am not making this stuff up. I hope you have a problem with them so you can see what people go thru. They do nothing but screw people over.

You can say what you want. I am telling you what happened to me. Go online and read the thousands of complaints about Vonage. I am not making this stuff up. I hope you have a problem with them so you can see what people go thru. They do nothing but screw people over.

I read your statement up above & I tend to agree with you. I got onto Vonages web site the other day & filled out my information. When they asked for a credit card I got scared & got off. If they were so legit why then do they need a credit card. Again why can't they bill you like any other phone service. I have MCI in my husbands name & have been having major problems with them so I had heard previously about Vonage & how it was supposed to be good. That is why I tried to get phone service. They keep sending me e-mails now, plus harrassing me on the phone. I told them hell no. But this don't seem to be working so far. So I do agree. Vonage is a scam & the person below you you are an idiot. You must work for them or something.

VONAGE IS A MAJOR CORPORATION . AND THEY ARE NOT A SCAM . I HAVE THERE SERVICE AND IT'S JUST GREAT. AND THE TIME OF THE TRANSFER IS SOUNDS JUST ABOUT RIGHT. EVEN WITH ANY OTHER PHONE COMPANY ASK AROUND . YOU NEED TO STOP AND THINK BEFORE YOU COMMENT ON ANY COMPANY OK.

VONAGE IS A MAJOR CORPORATION . AND THEY ARE NOT A SCAM . I HAVE THERE SERVICE AND IT'S JUST GREAT. AND THE TIME OF THE TRANSFER IS SOUNDS JUST ABOUT RIGHT. EVEN WITH ANY OTHER PHONE COMPANY ASK AROUND . YOU NEED TO STOP AND THINK BEFORE YOU COMMENT ON ANY COMPANY OK.

VONAGE IS A MAJOR CORPORATION . AND THEY ARE NOT A SCAM . I HAVE THERE SERVICE AND IT'S JUST GREAT. AND THE TIME OF THE TRANSFER IS SOUNDS JUST ABOUT RIGHT. EVEN WITH ANY OTHER PHONE COMPANY ASK AROUND . YOU NEED TO STOP AND THINK BEFORE YOU COMMENT ON ANY COMPANY OK.

VONAGE IS A MAJOR CORPORATION . AND THEY ARE NOT A SCAM . I HAVE THERE SERVICE AND IT'S JUST GREAT. AND THE TIME OF THE TRANSFER IS SOUNDS JUST ABOUT RIGHT. EVEN WITH ANY OTHER PHONE COMPANY ASK AROUND . YOU NEED TO STOP AND THINK BEFORE YOU COMMENT ON ANY COMPANY OK.