- Report: #1004560
Complaint Review: Vonage - Internet
Reported By:
Bal -
Seatac, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Vonage
Edison, NJ Internet, United States of America
Phone:
800-486-6037
Web:
Vonage.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vonage I had signed up with the company in December 2011 for an international calling plan that included Cambodia, unlimited calls for roughly $59.99 plus tax equal to $75.00 per month, Internet
I had signed up with the company in December 2011 for an international calling plan that included Cambodia, unlimited calls for roughly $59.99 plus tax equal to $75.00 per month. I primarily call to Cambodia. About 3 weeks ago I deposited some checks, enough to cover my February rent. I became suspicious of the account activities when I was told by the bank teller my was account was in negative balance.
Bank teller printed account, looked over it and had 4 withdrawals made by Vonage in the last 3 weeks,amount of $522.50. Called up Vonage today and found out through their technical level 2 support guy that Vonage had changed my plan without me being informed. They said an email was sent, but I never received it. They did not call or text to let me know either.
Today, I found out all of these things were done without my permission and without notification. Called and requested all of $522.50 be refunded yesterday 1/26/2013 and they said they were working their manager and would called back in one hour. Now its Sunday 1/27/2013, no one from Vonage called. What they had done was fraudulent.
Bank teller printed account, looked over it and had 4 withdrawals made by Vonage in the last 3 weeks,amount of $522.50. Called up Vonage today and found out through their technical level 2 support guy that Vonage had changed my plan without me being informed. They said an email was sent, but I never received it. They did not call or text to let me know either.
Today, I found out all of these things were done without my permission and without notification. Called and requested all of $522.50 be refunded yesterday 1/26/2013 and they said they were working their manager and would called back in one hour. Now its Sunday 1/27/2013, no one from Vonage called. What they had done was fraudulent.
