- Report: #1219672
Complaint Review: Vonage - Nationwide
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Author Not Confirmed
Why?
Vonage
Nationwide, USA
Phone:
1-855-489-4932
Web:
https://phone.vonage.com/?s_clid=e526e7ca42fc6acfe48a1f13bc5161f4&c3=RV-Google-Brand&CMP=OBR-RV-VON-
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Tell us has your experience with this business or person been good?
Vonage Tricky Holmdel, NJ
The company riases its rate secretly then makes you find them out
If you cancel they refuse to prorate
Do not auto pay them if possible
1 Updates & Rebuttals
Kelly
Cheektowaga,New York,
USA
I have experienced the same thing
#2Consumer Comment
Thu, April 09, 2015
i saw their ad for $9.99 a month and thought that this was a great deal. Vonage never mentioned in the ad about this being a promotional rate. So we signed up. Started having issues with Vonage in February of 2015. They were taking $40 out of our bank account. I called them a few times and they still hadn't mentioned that it was a pronotional rate. I finally filed a complaint with the Better Business Bureau and that is when I found out that the regular rate is $26.00. They still can't answer as to why they were charging us $40 a month! Thanks to the BBB, we were able to cancel our account with a cancellation fee of $22 instead of the $150 that they originally wanted. Do nto do business with this "company".
