Complaint Review: Wachovia - Sedona Arizona

Here I am Truth Detector, as you wish. I agree with you. I also commend Sa for coming back, showing integrity and setting the facts straight. Good job! But you see, I'm no stranger to this. I have pointed this out to you OVER and OVER again, but I relish the opportunity to continue to do it each time you bring it up, because you only make YOURSELF look bad in the eyes of all of the other contributors. Simply search the ROR for report numbers: #275169 and #282504. In both of these reports, I come back and do exactly what both you and I are commending Sa for here. Now. Let's see you provide any reports where you practice what you preach. And while we're waiting to see if you can, let me give you one last report: #294296 In this report, you do the EXACT opposite. You tuck your tail, run and hide, never to be heard from again. And this is your pattern on all threads where your opinions have been proven false, which is more OFTEN than NOT.

sa, we all understand your frustration regarding losing money due to overdraft fees. However, I think you have showed a great deal of personal accountability and integrity by correctly exonerating the bank in this situation. On a side note, where is 'Banks are evil and the customer is NEVER to blame' Edward on a thread like this? Perhaps his useless, pointless hypotheticals have no use in the world of reality - as is the case with this thread. As is so often the case with kamikaze, cheerleader rebuttals like Edward, when a great national bank like this one is exposed for the great service it provides a customer, he literally has nothing to say about it. How pathetic...

I should have kept an accurate account balance and not assumed the money was there. I should have confirmed with my employer before taking money out of the ATM. I now side with Wachovia. Wachovia has provided outstanding customer service in the past and now. I also want thank a wachovia district manager for spending the time he did for a customer like me who only had a free checking account. The district manager helped me realize my mistake and I am grateful. This fact shows Wachovia cares about their customers. Thank you

1. Banks don't erase transactions - it would be illegal for them to erase even an erroneous transaction. Banks must maintain auditable and traceable transactions and erasing transactions destroys this process. This is probably true(but I don't know for sure I hope its true) but that doesn't mean I can see it on my statement. 2. You said there is no record of an additional deposit. There was but it was removed then showing no record on my statement 3. You looked at your online account Tuesday; if you had looked at it on Monday, the deposit probably would not have been there, or it would have been pending and not available to spend. I deposited cash it was available right after the deposit.

and removed how many times? If it was posted twice and removed once then the correct amount was in your account and you chose to use the "extra" to make purchases and that's what the fees are for. What type of deposit was the 4600? Was it cash or check? If the deposit was check. it's possible it was placed on deposit hold which means the funds are not available for your use. Since the ODs match the number of times your card was used, I think this might have happened. The deposit was made, you spend about $600 in 12 transactions. Tuesday you withdrew $600. A deposit hold was placed and the checkcard items from the weekend came through to the negative. I'll be happy to try to explain what happened, but I need more information. Could it be a bank error? Yes. Could it be your employer's error? Yes. Could it be your error? Yes. Just not sure with the information you have provided.

and removed how many times? If it was posted twice and removed once then the correct amount was in your account and you chose to use the "extra" to make purchases and that's what the fees are for. What type of deposit was the 4600? Was it cash or check? If the deposit was check. it's possible it was placed on deposit hold which means the funds are not available for your use. Since the ODs match the number of times your card was used, I think this might have happened. The deposit was made, you spend about $600 in 12 transactions. Tuesday you withdrew $600. A deposit hold was placed and the checkcard items from the weekend came through to the negative. I'll be happy to try to explain what happened, but I need more information. Could it be a bank error? Yes. Could it be your employer's error? Yes. Could it be your error? Yes. Just not sure with the information you have provided.

and removed how many times? If it was posted twice and removed once then the correct amount was in your account and you chose to use the "extra" to make purchases and that's what the fees are for. What type of deposit was the 4600? Was it cash or check? If the deposit was check. it's possible it was placed on deposit hold which means the funds are not available for your use. Since the ODs match the number of times your card was used, I think this might have happened. The deposit was made, you spend about $600 in 12 transactions. Tuesday you withdrew $600. A deposit hold was placed and the checkcard items from the weekend came through to the negative. I'll be happy to try to explain what happened, but I need more information. Could it be a bank error? Yes. Could it be your employer's error? Yes. Could it be your error? Yes. Just not sure with the information you have provided.

and removed how many times? If it was posted twice and removed once then the correct amount was in your account and you chose to use the "extra" to make purchases and that's what the fees are for. What type of deposit was the 4600? Was it cash or check? If the deposit was check. it's possible it was placed on deposit hold which means the funds are not available for your use. Since the ODs match the number of times your card was used, I think this might have happened. The deposit was made, you spend about $600 in 12 transactions. Tuesday you withdrew $600. A deposit hold was placed and the checkcard items from the weekend came through to the negative. I'll be happy to try to explain what happened, but I need more information. Could it be a bank error? Yes. Could it be your employer's error? Yes. Could it be your error? Yes. Just not sure with the information you have provided.

My employer didn't post fake money they posted no money. My employer never sent a direct deposit. (I found this out after my - balance mess) Wachovia has caused this situation by confusing me about the direct deposit delays(due to the new account) and by giving me access to available funds(in their error by posting my in store deposit TWICE) (which appeared like my direct depost). They removed the error deposit after I withdrew atm funds, and my 12 check card holds turned into overdrafts. The branch manager is denying the banks mistake, but then why would I have the available funds to withdrawl? At least some one higher up is going to investigate this. Thats the only positive thing I can say about this right now.

Then I understand what happened - you never received a duplicate $600. Here is what happened to you. 1. You deposited your $600 after 2PM on a Friday 2. You debited a bunch of times over the weekend with the transactions on hold until after Tuesday. 3. The deposit you made didn't post to your account until early Tuesday AM, which would be standard for post-cutoff transactions from Friday. 4. You withdrew $600 that was already spent and overdrew the account because you didn't know how the bank operates when a non-Direct Deposit check is made. I know this had to be the case because: 1. Banks don't erase transactions - it would be illegal for them to erase even an erroneous transaction. Banks must maintain auditable and traceable transactions and erasing transactions destroys this process. 2. You said there is no record of an additional deposit. 3. You looked at your online account Tuesday; if you had looked at it on Monday, the deposit probably would not have been there, or it would have been pending and not available to spend. Again - not the bank's fault.

To respond to the employee. This is the banks fault because a direct deposit was never sent in the first place. My employer did not send one then reverse it I verified this with my employer. They sent a TEST deposit 0.00 to verify the account. Also transactions of the banks mistakes have been removed and managers are lying to me about them ever existing. Also after verifying the math it shows with out a doubt this charge was posted twice and then removed.

If I read your report correctly, there were 2 deposits of $600, one of which was an invalid deposit reported by the company you work for, and then withdrew the 2nd deposit from the account. I have implemented Direct Deposit systems in a company and no company tests a system in the manner they did by posting fake money to an account - no one. The other thing is that Direct Deposit changes from account to account generally take at least one paycheck (sometimes 2) in order to be properly implemented. The fact your money was in the account the same weekend as you were paid would have indicated (in my mind) a large error and a query to the bank would be in order. Banks only post what they are told to post via Direct Deposit and if they post something that turns out to be false, it means the information they received from the payroll company (or your employer) was transmitted in error - that is not the bank's fault in any possible way. Your action should be against (1) your employer, or (2) the payroll processing company - they transmitted false information that led the bank to post information to your account. The question is really who is at fault. It's not the bank - that much I know. I would immediately bring this to the attention of your payroll department or your Human Resources and explain what happened. It's possible whoever processed the changes in account for your Direct Deposit messed up and they owe you the money you are out.

Is Wachovia did forward the direct deposit from your old account into the new account. However your employer then reversed the direct deposit to give you a paper check since you had told them of the problem. Look at your account and see if the money was placed in your new account and then reversed out. If so this was done by your employer not Wachovia and therefore is not the bank's fault.

Is Wachovia did forward the direct deposit from your old account into the new account. However your employer then reversed the direct deposit to give you a paper check since you had told them of the problem. Look at your account and see if the money was placed in your new account and then reversed out. If so this was done by your employer not Wachovia and therefore is not the bank's fault.

Is Wachovia did forward the direct deposit from your old account into the new account. However your employer then reversed the direct deposit to give you a paper check since you had told them of the problem. Look at your account and see if the money was placed in your new account and then reversed out. If so this was done by your employer not Wachovia and therefore is not the bank's fault.

I have received direct deposit from my work for over a year. Well last month I had unauthorized charges on my account so Wachovia opened a new account for me. I was told my direct deposits would still go through but would be delayed a couple business days. I needed to pay bills so I went to the Sedona branch and deposited 600 dollars. Over the Weekend I used my debit card 12 times and spent most of my money in the account. On Tuesday morning I checked my balance and appeared I had gotten my direct deposit. So I went to the ATM that morning and withdrew $600. A few days later I get 12 overdrafts for $35 each and my account almost goes a -$1000. I was in shock and after going over the math the only way this could have happened is the Sedona bank deposited my $600 twice and then secretly removed it. I went to my work and found out they wrote me a check because I told them I had a new account now and they do a test deposit before a real one and I didn't know they did that. But the truth is I would have never withdrawn the 600 dollars if it hadn't been for Wachovia's doubling post error. I would have seen there were no funds and talked to my work then. And the worst is they hid the fact they did it and are expecting me to pay the overdraft fees. The fees were $420 and I got them to knock off $140 but why should I have to pay $280 for the banks mistake? And I don't have proof they double posted the charge but they returned a $32 charge in the past when I didn't have funds and I tried to withdrawal $20 once knowing I didn't have the money and the atm said insufficient funds and gave me no money. Fact is I don't mind paying fees that are my fault I have paid many but this is wrong because THEIR mistake is going to cost me $280 and they aren't even honest about making the mistake. I could have never gotten the atm funds with negative funds especially when I had 12 holds on my debit card. Does anyone have any advice on what I should do? Should I pay it or fight it? If I fight it what are my options. Thanks for reading. Jason Arizona