- Report: #99253
Complaint Review: Wal Mart Connect - Brisbane California
-
Author Not Confirmed
Why?
Wal Mart Connect
7000 Marina Blvd Brisbane, 94005 California, U.S.A.
Phone:
650-837-5033
Web:
N/A
Categories:
Business Rating:
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Wal Mart Connect, WM Connect ripoff, fraudulent billing, false statements, useless help, uncooperative, Brisbane California
To whoever this concerns:
I cancelled my subscription with walmart connect on 6 March 2004. I moved from the location I was at and I found out my account was still active. I do not remember the dates and time but I called back in April, May, June and now again in July. In June I called on the 12 in July I called on the 16.
In June I talked to Songa, Cammela Misra, and the supervisor Robbins. I was given a conformation number of 15377121. I received my bank statement and I am still being billed for walmart connect.I have not accessed this account since my cancellation and I am being billed for services not received and would like to be reimbursed for these payments. I talked to the billing department today and was transfered to cancellation department where I talked to Barney no other identification, I was told my account was still active yet when he gave me a conformation number for the account it was the same one as last time.
I asked to talk to a supervisor or manager and he refused. I repeatedly asked to talk to a supervisor or manager and he said this was not an issue. My understanding is that customers comes first, the customer is always right, yet I was refused the opportunity to discuss this matter with someone in a position of authority, because Barney said this was not a matter for a supervisor or manager, with me having problems since March getting this cancelled I would say it is a matter for the supervisor or manager. I am copping this letter to walmart headquarters and the better business bureau. I would appreciate a response as soon as possible.
Dennis
Jonesboro, Georgia
U.S.A.
I cancelled my subscription with walmart connect on 6 March 2004. I moved from the location I was at and I found out my account was still active. I do not remember the dates and time but I called back in April, May, June and now again in July. In June I called on the 12 in July I called on the 16.
In June I talked to Songa, Cammela Misra, and the supervisor Robbins. I was given a conformation number of 15377121. I received my bank statement and I am still being billed for walmart connect.I have not accessed this account since my cancellation and I am being billed for services not received and would like to be reimbursed for these payments. I talked to the billing department today and was transfered to cancellation department where I talked to Barney no other identification, I was told my account was still active yet when he gave me a conformation number for the account it was the same one as last time.
I asked to talk to a supervisor or manager and he refused. I repeatedly asked to talk to a supervisor or manager and he said this was not an issue. My understanding is that customers comes first, the customer is always right, yet I was refused the opportunity to discuss this matter with someone in a position of authority, because Barney said this was not a matter for a supervisor or manager, with me having problems since March getting this cancelled I would say it is a matter for the supervisor or manager. I am copping this letter to walmart headquarters and the better business bureau. I would appreciate a response as soon as possible.
Dennis
Jonesboro, Georgia
U.S.A.
