- Report: #132949
Complaint Review: Wal Mart Connect - Columbus Ohio
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Author Confirmed
Why?
Wal Mart Connect
Dept L Columbus, 43260 Ohio, U.S.A.
Phone:
888-855 0942
Web:
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Business Rating:
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Wal Mart Connect (aka) Wmconnect.com ripoff Columbus Ohio *EDitor's Suggestions on how to get your money back into your bank account!
I find there are several similar complaints. Apparently once Wall Mart gets your checking account number they don't let go of it.
My Complaint is filed against: Wall Mart Connect Dept L 2075 Columbus, Oh. 43260-2075 Ph # 888 855 0942
Wal*Mart Connect is an Internet service provider. I signed up with them on some 1 month free promotion approximately 1 1/2 years ago. The service did not work properly and their tech people could not help so I told them to discontinue the service and signed up with another ISP.
Some few months later I found they were still deducting from my bank statement. I called them and after an extensive run-around with workers having difficulty with the language I got them to agree to discontinue billing me and to refund what they had billed me.
Some months later this would all be repeated. They were able to confirm that I had never used Wal*Mart Connect Internet services but then informed me that they could only reimburse 3 months retroactively. Clearly a rip-off but not worth the hassle.
A few months latter the above would again be repeated. This time with some considerable anger from myself and intent to file in small claims if this was not corrected. Again as best we could with languages defficulties they understood my anger and it would be corrected.
I just received a bank statement today. I do need to check them more carefully. Again I find Wal*Mart is still billing my bank (Last billing 2-14-04). I then went back checking prior months finding that they billed me each month. I called again today, again not in the most pleasent state of mind. I was connected to someone relatively fluent in English. She did not find me in open accounts but rather in closed accounts She was asking me to confirm the street address that I lived on at the time that I first tried this account and the last 4 numbers of my social security.
She then asked me for the number of the Visa account card that I had used when I signed up with them. That card had been destroyed and a new number reissued almost a year ago so I could not provide that card number. She then informed me that she could give me no information - that she could not cancel the account. She was then trying to make me believe that she wasn't looking at this account on the computer.
She informed me that she could not even attempt to stop billing me if I could not come up with the numbers on a long closed account. They are billing my checking accountly directly but she said that account number would be of no value to her.
This is not a good company to deal with. I will now be Filing in small claims court and filing with every consumer advocate I can until these Rip Off Goons make this right. Your thoughts will be much appreciated. Perhaps you could send this to them for their comment.
D. H.
Eureka, California
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
My Complaint is filed against: Wall Mart Connect Dept L 2075 Columbus, Oh. 43260-2075 Ph # 888 855 0942
Wal*Mart Connect is an Internet service provider. I signed up with them on some 1 month free promotion approximately 1 1/2 years ago. The service did not work properly and their tech people could not help so I told them to discontinue the service and signed up with another ISP.
Some few months later I found they were still deducting from my bank statement. I called them and after an extensive run-around with workers having difficulty with the language I got them to agree to discontinue billing me and to refund what they had billed me.
Some months later this would all be repeated. They were able to confirm that I had never used Wal*Mart Connect Internet services but then informed me that they could only reimburse 3 months retroactively. Clearly a rip-off but not worth the hassle.
A few months latter the above would again be repeated. This time with some considerable anger from myself and intent to file in small claims if this was not corrected. Again as best we could with languages defficulties they understood my anger and it would be corrected.
I just received a bank statement today. I do need to check them more carefully. Again I find Wal*Mart is still billing my bank (Last billing 2-14-04). I then went back checking prior months finding that they billed me each month. I called again today, again not in the most pleasent state of mind. I was connected to someone relatively fluent in English. She did not find me in open accounts but rather in closed accounts She was asking me to confirm the street address that I lived on at the time that I first tried this account and the last 4 numbers of my social security.
She then asked me for the number of the Visa account card that I had used when I signed up with them. That card had been destroyed and a new number reissued almost a year ago so I could not provide that card number. She then informed me that she could give me no information - that she could not cancel the account. She was then trying to make me believe that she wasn't looking at this account on the computer.
She informed me that she could not even attempt to stop billing me if I could not come up with the numbers on a long closed account. They are billing my checking accountly directly but she said that account number would be of no value to her.
This is not a good company to deal with. I will now be Filing in small claims court and filing with every consumer advocate I can until these Rip Off Goons make this right. Your thoughts will be much appreciated. Perhaps you could send this to them for their comment.
D. H.
Eureka, California
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
