- Report: #790666
Complaint Review: Wal Mart Store #2341 - Quincy Massachusetts
Reported By:
Danny -
Quincy, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Wal Mart Store #2341
Falls Ave Quincy, MA 02169 Quincy, 02169 Massachusetts, United States of America
Phone:
6177454390
Web:
www,walmart.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Wal Mart Store #2341 Martin Disla, Manager Salesman misrepresented capability of product and Walmart refused refund when requested. Quincy, Massachusetts
I purchased a NET 10 cell phone for for $49.88 plus 6.25% sales tax and a 200 minute NET 10 card for $19.88 plus 6.25% sales tax primarily on the salesman's guarantee that I would be able to download photos from the phone to my computer..With that guarantee I allowed activation and loaded the 200 minutes on the phone. When I got the phone home to test downloading test photos I took onto my computer I was unable to find the USB port on the phone..I emailed NET 10 tech support and found out this phone did not support downloading photos to my computer. I promptly returned to the Walmart store to return the phone and get a refund. Customer service refunded $53.00 for the phone but denied a refund for the 200 minute card citing they were non refundable..I called NET10 and they said the same thing.
Since I bought the card in good faith and on the salesman's guarantee and all the 200 minutes are still on the phone, I think I got ripped off. Walmart stole $19.88 plus 6.25% sales tax from me.
Since I bought the card in good faith and on the salesman's guarantee and all the 200 minutes are still on the phone, I think I got ripped off. Walmart stole $19.88 plus 6.25% sales tax from me.
2 Updates & Rebuttals
IntheKnow
New Jersey,USA
You didn't do your research
#2Consumer Suggestion
Sun, October 30, 2011
There are sales people at Walmart? It is your job to research products and understand the return policy; blaming a glorified clerk at Walmart won't get you anywhere. I bought a prepaid phone as a back-up and it also couldn't communicate to my PC (to download address books). Guess what, tough luck on me. No blaming others. These Walmart folks are courteous, and many wouldn't be hired as salespeople at consumer electronics retailers.
I am the law
Chicago,Illinois,
USA
Sorry to hear that.
#3Consumer Comment
Thu, October 20, 2011
That stinks.
I know those aren't refundable, but you think they could've given you a store credit or something.
